Account Manager

Company Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager for a high-profile Healthcare Client. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Are you a proven leader who thrives in fast‑paced, mission‑critical environments?

This is a unique opportunity to lead large‑scale operations at a high‑tempo hospital in the heart of Downtown Chicago, where your leadership directly impacts patient safety, staff experience, and operational excellence. As the Account Manager, you will have full ownership of a complex operation, overseeing a workforce of more than 200 team members, including Assistant Account Managers, Coordinators, Shift Managers, and Shift Supervisors.

• You'll set the tone for performance, accountability, and collaboration—balancing strategic oversight with hands‑on leadership in a setting where precision and people skills matter equally.
• This role is primarily Monday‑Friday, day shift, offering structure and consistency, while also requiring the flexibility to step in during off‑hours, weekends, or emergent situations when hospital operations demand leadership presence.
• Ideal candidates are highly organized, decisive, and confident leading diverse teams with varying work styles, all while maintaining high standards in a dynamic environment.
• If you're energized by scale, complexity, and the opportunity to lead with purpose in one of the most critical settings imaginable, this role offers the challenge and impact you're looking for.

$95,000 - $105,000 / year depending on experience level

• Career Growth: Opportunities to advance within a global leader in security services.
• Impactful Work: Play a vital role in protecting people, property, and businesses.
• Supportive Team: Work with caring professionals dedicated to safety and excellence.

• Manage scheduling: Leverage AI‑powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high‑quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver's license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web‑based applications and computer systems, including Microsoft…