Security Officer

Omni Chicago Hotel, 676 North Michigan Ave, Chicago, Illinois, United States of America

Omni Chicago Hotel

Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi‑Town; world‑class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world‑famous Mag Mile, our AAA Four Diamond all‑suite hotel is just steps away from high‑end retail stores, world‑class dining, and many of the most popular tourist attractions in Chicago.

At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service.

What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

The Security Officer maintains a safe and secure environment for guests, visitors, and team members. Provides protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Prepare incident and accident reports accurately and in the format specified by the Operations Manager.

• Perform security rounds of the hotel and office tower as follows:
• Restaurant and Banquet level
• All Lobby Areas and the Associates Entrance
• All Guest Floors
• Executive Offices
• Service levels (back of the house areas)
• Office Tower lobby and floors
• Loading Dock
• Perimeter of the Building
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to those emergency incidents and Security requests to which he is assigned.
• Ensures maximum guest, associates, office tower and hotel safety and security at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures.
• Performs duties as assigned by the Management Team and responds to directions from any Executive Committee member or any member of Management.
• Creates and always maintains the highest standards of Security, being professional in attitude, appearance, and application.
• Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel.
• Greets all Office Tower tenants and guest maintaining the management and safety of the office tower lobby and floors.
• Politely greets guests of the Office Tower, directs them to their desired destination while maintaining a record of their visit.
• Monitors the Security of the receiving dock.
• Confiscates all unauthorized parcels etc., and informs the Operations Manager and the appropriate department head.
• Checks all I.D's of the hotel staff and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non‑staff personnel to enter the premises.
• Does not leave assigned station unless properly relieved as specified by another member of the Security team. Performs all necessary clerical requirements of the Security team under the supervision of the Operations Manager or Security Supervisor. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information.
• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.