Account Manager-Healthcare

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager for a high-profile Healthcare Client. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

** Are you a proven leader who thrives in fast‑paced, mission‑critical environments?*
* This is a unique opportunity to lead large‑scale operations at a high‑tempo hospital in the heart of Downtown Chicago, where your leadership directly impacts patient safety, staff experience, and operational excellence.

As the Account Manager, you will have full ownership of a complex operation, overseeing a workforce of more than  
** 200 team members** , including  
** Assistant Account Managers, Coordinators, Shift Managers, and Shift Supervisors** .

+ You'll set the tone for performance, accountability, and collaboration-balancing strategic oversight with hands‑on leadership in a setting where precision and people skills matter equally.

+ This role is primarily  
** Monday-Friday, day shift** , offering structure and consistency, while also requiring the flexibility to step in during off‑hours, weekends, or emergent situations when hospital operations demand leadership presence.

+  Ideal candidates are highly organized, decisive, and confident leading diverse teams with varying work styles, all while maintaining high standards in a dynamic environment

+ If you're energized by scale, complexity, and the opportunity to lead with purpose in one of the most critical settings imaginable, this role offers the challenge and impact you're looking for.

** Salary Range: $95,000 - $105,000 / year depending on experience level*
* ** Why Join Allied Universal?*
* +  
** Career Growth:
** Opportunities to advance within a global leader in security services

+  
** Impactful Work:
** Play a vital role in protecting people, property, and businesses

+  
** Supportive Team:
** Work with caring professionals dedicated to safety and excellence

** RESPONSIBILITIES:*
* +  
** Manage scheduling:
** Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

+  
** Lead and Develop Security Teams:
** Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

+  
** Enhance Client Relationships:
** Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

+  
** Handle Security Incidents and Emergencies:
** Respond to escalated issues professionally, coordinating with clients and internal teams

+  
** Direct Compliance and Security Operational Excellence:
** Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

** QUALIFICATIONS (MUST HAVE):*
* + High school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

+ Experience in leading, developing, and retaining a dynamic team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Proven ability to evaluate situations, make sound independent decisions, and resolve…