Security, Site Security, Security Officer

Security Supervisor

Will supervise and coordinate the delivery of quality services at an assigned customer. Act as a liaison between Account Manager(s), and security personnel. Supervise staff on assigned site/s, provide coaching, recognition and discipline within approved empowerment range. This position requires knowledge and understanding of daily operations and AGB's policies and procedures.

General Duties

• Oversees that all aspects of the security function on-site are performed in a diligent manner (staffing, uniform, scheduling, and on-site training).
• Conduct active video monitoring and strict access control.
• Escalate issues, prepare reports, interact with employees, and lead security compliance efforts in the space.
• Manage risk situations, including directing others to safety and interfacing with and de-escalating conflict or potentially hostile situations, escalate appropriately.
• Ensures quality of service and contract compliance by regularly inspecting security personnel assigned to his/her site.
• Prepare reports, interact with employees, and lead security compliance efforts in the space.
• Enforces AGB's policies as outlined in the Employee handbook, bulletins, and post orders.
• Maintain a daily security log, submit Event Reports (ER) as needed.
• Meets all contractual scheduled hours with a minimum of unbilled overtime.
• Assists with the communication of policies, company announcements and job openings.
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Provides the basis of a great place to work by treating staff with respect.
• Helps Account or Operations Manager identify, meet and exceed the needs of the customer.
• Implements security and safety improvements that benefit the company's assets, visitors, tenants and employees as directed by the Director of Security.
• Develops and maintains positive relations with tenants, contractors, local law enforcement, community and groups or associations that benefit the company.
• Performs other related duties as assigned.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Minimum Qualifications

• High School Diploma or G.E.D. test certificate required. Associate degree preferred.
• Minimum of 3 years' experience in Security.
• United States citizenship.
• 18 years of age at the time of application submission.

Knowledge, Skills, Abilities, and Other Characteristics

• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Ability to provide relevant feedback and information necessary for improving efficiency.
• Demonstrates good attention to detail.
• Ability to audit and edit daily/weekly reports and forms.
• Must maintain strict professionalism and confidentiality in dealing with sensitive information.
• Good verbal and written communication skills; ability to convey information and explain or discuss office policy and procedures with others in person or by telephone.
• Must be able to multi-task.
• Must follow all AGB policies and procedures.
• Ability to effectively understand and communicate in English (verbally and in writing).
• Highly accountable, reliable, and prompt, with a strong work ethic.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standard.
• Neat and professional appearance.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).
• Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but…