Alarm Dispatcher and Responder- 2nd Shift

#ADS
25

Protect Lives. Respond When It Matters Most.

For nearly 60 years, Alarm Detection Systems, Inc. (ADS) has helped businesses and homeowners protect what matters most through trusted fire alarm, security, video surveillance, and access control solutions.

We’re looking for a Central Station Runner/Operator who can remain calm under pressure, communicate clearly, and respond confidently when every second counts. This unique position combines alarm monitoring, emergency communications, customer service, and field response.

During your shift, you’ll monitor alarm signals, coordinate with customers and emergency responders, and travel to protected properties when an on-site response is needed. Whether you’re answering an urgent call or helping secure a customer’s property, your work will directly contribute to the safety of the people and communities we serve.

If you’re dependable, attentive, and ready to build a meaningful career in security, public safety, emergency communications, dispatching, or customer service, we’d love to meet you.

Why Join ADS?

At Alarm Detection Systems, our five core values guide how we serve customers, support each other, and make decisions every day.

• Customer First
  - We put our customers at the center of everything we do and treat every interaction with urgency, professionalism, and care.
• Do What You Say & Do Whatever It Takes
  - We keep our promises, take ownership, and work together to solve problems the right way.
• Embrace Change & Pursue Growth
  - We believe learning never stops. We invest in training, encourage new ideas, and support career development.
• Be a Team Player
  - Success comes from collaboration. We support one another, communicate openly, and celebrate wins together.
• Care About People - We genuinely care about our customers, our teammates, and the communities we serve.

Our Central Station team plays an essential role in protecting lives and property. That’s why we invest in thorough training, professional development, and opportunities for career advancement. You’ll join an experienced, supportive team where your judgment, communication, and commitment to helping others truly matter.

Benefits & Perks

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employer-Paid Short-Term Disability
• Optional Long-Term Disability
• Paid Parental Leave
• 401(k) with Employer Match
• Paid Time Off starting at 3 weeks annually
• 8 Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance Discounts
• Employee, Family & Friends Security System Discounts
• Professional Development Opportunities
• Company-Sponsored Employee Events
• Positive, Team-Oriented Work Environment

How You ll Make an Impact

As a Central Station Runner/Operator, you’ll help ensure alarm signals receive a prompt, accurate, and professional response.

Alarm Monitoring and Dispatch

In This Role, You Will

• Monitor burglary, fire, panic, medical, and other alarm signals.
• Contact customers, keyholders, and emergency responders as needed.
• Dispatch police, fire departments, and ADS response personnel.
• Document alarm activity and customer communications accurately.
• Coordinate with service technicians and installation teams.
• Maintain customer account information and schedules.
• Provide professional customer support by phone.
• Assist during emergencies and periods of high alarm activity.
• Track and verify systems that are temporarily out of service.
• Support after-hours service dispatching and emergency response coordination.

Alarm Response Services

You Will Also

• Respond to locations enrolled in the ADS Runner Response Service.
• Conduct exterior property inspections when appropriate.
• Help emergency responders access protected buildings.
• Assist with securing customer locations following alarm events.
• Reset alarm systems when possible or coordinate follow-up service.
• Report system or property concerns and arrange service when needed.
• Maintain the assigned company vehicle, equipment, keys, and response materials.
• Meet with customers to document lockbox locations and update account information.

What Makes You a Great Fit

You’re Someone Who

• Stays calm and makes sound decisions in time-sensitive situations.
• Communicates clearly…