Concierge

Job Summary The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.

Key Responsibilities Resident Services & Building Security Greet all guests and residents

Provide door security and grounds security

Hold doors for those entering the building

Receive incoming deliveries and notify residents when packages are ready for pick up Deliver notices and resident communications door to door Interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others

Assist residents with special requests, reservations, and coordination of resident services and programs

Provide accurate information and referrals regarding property amenities, community programs, and local area resources

Building Safety & Communication Conduct periodic walk-throughs of the lobby, common areas, and grounds, and report safety hazards, maintenance issues, or unusual activity to the Property Manager or on-call staff

Verify visitor and guest identification and maintain accurate sign-in/sign-out logs at the front desk in accordance with property procedures

Maintain a daily log of front desk activity, resident interactions, and notable incidents

Notify the Property Manager or on-call personnel promptly of any emergencies, maintenance concerns, or security issues, and assist residents and guests with directions and information during drills or actual emergencies

Support the Property Manager in upholding community policies and house rules with courtesy and professionalism

Administrative Support Assist with light clerical tasks, correspondence, and record-keeping as assigned

Maintain familiarity with property policies, procedures, and emergency plans relevant to the concierge role Education & Experience At least 1 year of customer service experience

Technical & Physical Skills Ability to use grounds keeping tools and machinery effectively

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Other Requirements Ability to exercise independent judgment and discretion

Skills

Excellent customer service skills

Positive attitude with a strong ability to communicate and work well with others

Ability to interact effectively with a diverse group of people and remain calm under pressure

Situational awareness, with the ability to notice and appropriately escalate safety or service concerns

Reliability and dependability, showing up prepared for every shift

Work Environment & Physical Demands This is an on-site, guest-facing role based at the front entrance/lobby area of the property, involving greeting guests and residents, opening and holding doors, and monitoring building and grounds security. Evergreen Real Estate Group provides reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role.
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