Risk Management Supervisor

• Job-Category:
  Security, Safety & Quality
• Job Type: Permanent
• Job Schedule:
  
  Full-Time
• Compensation: up to USD 26.86 - hourly

BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.

Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

You are a confident, observant leader who thrives in a fast-paced environment and knows how to remain calm when others need support. You have a passion for keeping people safe, solving problems, and leading by example. As a Risk Management Supervisor, you will help oversee the day-to-day safety and security operations of the hotel while providing guidance and support to the Risk Management team and ensuring a safe, welcoming environment for our guests and Heartists.

WHAT YOU WILL BE DOING:

• Provide leadership and direction to Risk Management Officers during assigned shifts, ensuring consistent execution of hotel safety, security, and emergency procedures.
• Support the health, safety, and security of all hotel guests, Heartists, visitors, and hotel assets.
• Lead by example in providing warm, professional, and helpful service while maintaining a strong safety and security presence throughout the hotel.
• Maintain a thorough understanding of the hotel's life safety systems and take a leadership role during emergency situations, including fire alarms, evacuations, medical emergencies, bomb threats, severe weather, and other emergency procedures.
• Respond to and oversee incidents occurring throughout the hotel, ensuring situations are handled promptly, professionally, and in accordance with established procedures.
• Review incident reports and investigations for accuracy, completeness, and appropriate follow-up, escalating significant matters to Risk Management and hotel leadership as needed.
• Conduct thorough investigations of incidents, accidents, injuries, losses, disturbances, and other security-related matters, including gathering statements, reviewing available information, and maintaining detailed documentation.
• Enforce hotel policies and procedures and partner with hotel leadership to address and correct safety, security, or policy violations.
• Provide coaching, guidance, and on-the-job training to Risk Management Officers to promote consistency, accountability, and professional development.
• Assist with shift assignments, daily briefings, pass-down communication, and follow-up on outstanding Risk Management matters.
• Demonstrate the ability to effectively interact with guests and Heartists, using professionalism, sound judgment, and diplomacy to de-escalate challenging situations and gather accurate information.
• Conduct regular patrols of guest areas, Heartist areas, back-of-house spaces, and the hotel perimeter, while ensuring Risk Management Officers complete…