Project Start Up Engineer

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include:
  Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

Responsible for the technical start-up for large, high-profile orders as directed by the Site Leader and Senior Project Start Up Engineer. The PSE will rely on direction to perform a number of work-related tasks and is capable of working under direct supervision or independently based upon training and experience.

Essential Job Functions

TECHNICAL

• Render on site and phone assistance to customers.
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines
• Report all work related accidents or injuries within 24 hours to the appropriate personnel

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
• Time cards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies

CUSTOMER SATISFACTION

• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical decisions under pressure
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures

Knowledge, Skills & Abilities

• Equivalent industry experience and/or Technical or Undergraduate Degree
• Strong Interpersonal Skills
• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety…