Field Service Technician - Chicago

Overview

Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.

When you join Zentro as a Field Service Technician, you’ll be part of our frontline team that supports our valued customers. You’ll connect customers to our services and troubleshoot existing connections, delivering a personal customer experience that supports our mission of taking customer care to the next level. If you’re up for delivering great customer support in a fast-paced environment, we’re prepared to provide you with opportunities for success.

As a Field Service Technician, you’ll work in downtown Chicago's premier high-rise and mid-rise buildings, supporting both Internet and Direc

TV services. You’ll need to work independently and exemplify excellent customer service as you educate customers about our services and promote them as a premier provider during appointments.

• Utilize the existing cabling (Ethernet, fiber, coax, etc.) to provide Internet and Direc
  
  TV to the customer.
• Install and troubleshoot Customer Premise Equipment (CPE).
• Use proper tools and meters (e.g., Direc
  
  TV AIM Meter) to optimize our services.
• Verify all services are working optimally and demonstrate the services to customers.
• Perform routine clean-up and maintenance of equipment in IDFs/MDFs.
• Use a company-issued PC and your personal cell phone to update and complete scheduled appointments.
• Drive a company vehicle (if available).
• Communicate with our CSRs and NOC when required to get the job done.

• Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.
• Customer-friendly personality and good communication skills.
• Superior troubleshooting and critical thinking skills.
• Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.
• Experience with Direc
  
  TV service.
• Proficient computer skills.
• Knowledge of network troubleshooting tools such as ping, trace route, telnet, ssh, etc.
• Ability to multitask in a fast-paced environment.
• Proficient in troubleshooting common Direc
  
  TV errors such as 771 and 775.
• Physical requirements:
  
  Ability to lift 60 lbs and stand for long periods; comfortable working in different positions (kneeling, crouching, stooping, etc.).

• Valid driver’s license and a good driving record.
• Willingness to work day, evening, or night hours; overtime, emergency on-call rotation, weekends and holidays as required.
• Reliable and punctual.

• Experience with both Internet and Direc
  
  TV services in a Multi Dwelling Unit (MDU); most customers reside in midrise or high-rise buildings.

• Competitive salary range of $21.50–$26/hour, depending on skill set.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunity to work with a dynamic team in a growing industry.
• Ongoing training and professional development opportunities.