Chicago - EV Charger - Field Service Technician

Key Responsibilities:

• Execute basic and advanced diagnostic, maintenance, and repair work on all aspects of hyperchargers (commissioning, periodical interventions etc.)
• Work independently and as a team to drive maximum repair efficiency.
• Consistently and concisely detail and document repairs.
• Provide feedback to our remote service and development teams directly to enable continuous improvement of repair procedures and products.
• In agreement with the service coordinator, organization of the service interventions in the respective area of work.

Qualifications:

• Technical training/certificate or work experiences in the field of electrical engineering or demonstrated ability to learn new technologies and processes.
• Experiences as an electrician in the low-voltage range (up to 1,000 V).
• 2+ years of support role in the eMobility/EV Charging industry
• Basic skills for software and diagnostic
• Full stack knowledge of IT infrastructure (hardware, software, network & telecommunication)
• Confident handling of MS Office programs (Windows, Excel, Word)
• Understanding of customer needs and requirements
• A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
• Willing to work flexible hours and overtime on short notice as customer escalations require.
• Ability to lift 75lbs (Components and Units can be heavy and cumbersome).
• Moving up and down ladders repeatedly (Some components may be stacked on shelving and retrieved by ladder) (Service techs will regularly use ladders to perform work).
• Standing/Walking for long periods of time.
• Valid driver's license and passport.
• High willingness fo travel.

This position requires employees to work various shift schedules, including evenings, weekends, and holidays. Candidates must be flexible and available to adapt to changing shift needs as required by the operational demands of the business.

Your duties may be subject to change from time to time at the discretion of the Company.

All positions are required to be on-site at the US Headquarters in Charlotte 4 days/week with the exception of Field Service Technician.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility - with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.

Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

BENEFITS OVERVIEW:

At Alpitronic Americas, our total rewards program aims to support your health and well-being, as well as that of your family. Here's a snapshot of our comprehensive compensation plan:

Paid Time Off:
Enjoy PTO days, 10 company paid holidays, and parental leave for all parents, including adoptive parents.

Health Coverage: Access medical, dental, and vision insurance, along with FSA and HSA healthcare accounts, life and accident insurance, and short/long-term disability plans.

EV Stipend: Eligible employees will receive a stipend of $200 per month

Retirement Savings: Benefit from company contributions and matching to your 401(k) plan, helping you save for your future.

On-Site Amenities: Employees in Charlotte can take advantage of our ergonomic work stations, on-site gym and EV charging stations.

Alpitronic is an Equal Opportunity Employer. Alpitronic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Alpitronic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Pay Transparency

This is a full-time position eligible to receive a base salary or hourly rate and to participate in an annual performance bonus program. Final compensation offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.