Field Service Engineer

Position: FIELD SERVICE ENGINEER
## Job Details Fully Remote Full Time## Description This role is crucial for ensuring customer satisfaction and requires significant travel, continuous learning, and a commitment to delivering safe and professional service.
*** Our priority locations for this role are Chicago, IL, and/or Dallas, TX.
****
* Key Responsibilities:

**
* ** Installation & Maintenance:
** Install, maintain, and repair print production equipment, ensuring optimal performance and customer satisfaction.
* ** Pre-Installation Scoping:
** Conduct pre-installation scoping and facility meetings with customers and contractors to ensure proper utility modifications for equipment installation.
* ** Troubleshooting & Repair:
** Diagnose, repair, and document service issues with machinery at customer sites, providing timely and efficient solutions.
* ** Customer Training & Demonstration:
** Familiarize customers with the installed equipment, providing demonstrations and training to ensure proper usage.
* ** Customer Support:
** Analyze helpdesk tickets, troubleshoot issues, recommend system improvements, and identify ways to enhance customer satisfaction.
* ** Logistics Coordination:
** Assist in coordinating equipment and parts delivery logistics, ensuring timely setup and operations.
* ** Documentation:
** Maintain accurate and detailed records, including service tickets, billing records, warranty information, and expense reports.
* ** Continuous Learning:
** Obtain and maintain necessary certifications and stay updated on industry advancements through training, trade shows, and professional publications.## Qualifications
* ** Mandatory Background:
** A strong background in
** solvent, Latex, or UV printing or service
** is a must.
* ** RIP Software Knowledge:
** Proven, vital knowledge of Wide Format
** RIP software
** such as
** ONYX, Flexi, Print Factory, Rasterlink, or Epson Edge**.
* ** Technical Expertise:
** A high degree of technical expertise and the ability to work independently to solve complex problems.
* ** Customer Focus:
** Excellent
** customer service
** skills with a professional demeanor and commitment to customer satisfaction.
* ** Travel:
** Willingness and ability to travel significantly across the U.S.
* *
* Certifications:

** The ability to maintain relevant certifications, ensuring proficiency with supported platforms and technologies.
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