Regional Tech Support Specialist- Chicago, IL

** Regional Technical Support Specialist – Chicago, IL
** Regional Technical Support Specialist team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals.  In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary.  Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field.  

The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.
** Key

Qualifications:

** - Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills

Ability to assess complex situations and determine the appropriate next steps

Proficiency in reading and understanding technical manuals and schematics

High level of attention to detail and organizational skills
** Compensation:
** The hourly pay range for this role is:**$28.00 to $33/hr doe.
** Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.
** Benefits:
** As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
Medical, Dental, and Vision Insurance Up to 5% 401K match starting day one of employment
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