Field Service Representative

Field Service Technician – Peoria, IL

The Field Service Technician will perform both in-shop and field service work. Responsibilities include installing equipment, investigating and resolving customer reports of technical problems, performing preventative maintenance, training staff and customers, maintaining service records, and providing on-site technical assistance.

To support regional operations by delivering high‑quality field service and technical support for battery, charger, and DC power distribution equipment.

• Travel to customer sites to install, repair, and perform preventative maintenance on flooded and sealed batteries, chargers, and DC power distribution equipment.
• Interact with all levels of personnel, both inside and outside the company.
• Develop and conduct training on safe equipment operation and demonstrate skills to trainees, team members, and customers.
• Perform preventive maintenance inspections of batteries, chargers, battery handling equipment, and battery changing/charging areas and record data.
• Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch.
• Determine specific gravity of battery solution.
• Water, wash, clean, and neutralize customers’ batteries at their location.
• Install equipment at customer facilities to ensure full functionality according to specifications.
• Provide on‑site technical assistance to troubleshoot and repair equipment.
• Maintain records of performance reports.
• Serve as a communication link between the customer and the company to ensure effective service.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct problems.
• Occasionally report to the local Ener Sys Service Center for mandatory training, inventory, parts pick up/drop off, etc.
• Other duties may be assigned.

• High school diploma or equivalent, or industry‑related experience and/or training, or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in‑field support.
• Ability to read, comprehend, and write documents in English.
• Ability to perform basic math and solve simple equations.
• Ability to work flexible hours and respond to after‑hour service calls when required.

• Certificate or diploma in Mechanical, Electronics, Electrical, or related field.
• Basic electrical understanding.
• Experience using test equipment and reading schematics.
• Hands‑on job experience.
• Experience substantiatively in the electrical related field where applicable.

• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
• Able and willing to do overnight travel (maximum of 5 days per month; frequent travel during the 6‑8 week training period).
• Must be at least 18 years of age to drive a company vehicle; a nonregulated/CDL 21 years of age applicable as required.
• Able and willing to operate a forklift.

• Must be able and willing to do overnight travel.
• Must be able and willing to operate a forklift.
• Must be able to frequently bend, twist, reach, stoop, kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds (23 kilos) on a daily continuous basis; heavier loads require mechanical assistance or a second employee.
• Must be able to stand for long periods of time.
• Employees are responsible for wearing required personal protective equipment properly at all times.
• Must be willing and able to be on‑call.
• Must be willing and able to wear a respirator.
• Must be willing and able to work overtime.
• Must be willing and able to work varying schedules including nights, weekends, and public holidays.
• Risk of electrical shock.
• Position is exposed to harmful materials such as lead/fiberglass; periodic blood tests will be required to measure lead levels.
• Position requires working in a plant/warehouse environment; varying working conditions expected.

• Paid time off plus paid holidays
• Medical, dental, and vision…