Field Service Technician

About Accel Entertainment

Accel Entertainment, Inc. (NYSE: ACEL) provides gaming terminals, management services, and related support to local and regional establishments across the United States.

Position:
Field Technician – Gaming and System Maintenance

Location:

Chicago and surrounding suburbs.

Hours:

40 hours/week with flexible shift options. Weekend availability required. Shift differential paid for weekends and second/third shifts.

Compensation: $18–$30 per hour, based on experience and proficiency.

Benefits:
Health, vision, and dental insurance; 401(k) match; paid time off, holidays; comprehensive total‑reward package; company‑supplied vehicle and fuel card.

• Respond to and troubleshoot service calls for gaming equipment, ATMs, amusement, and redemption devices in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service.
• Maintain and repair gaming devices and related equipment.
• Load and unload supplies; assist in other areas as needed.
• Manage inventory to ensure parts availability for repairs.
• Document device entry, logs, and perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

• High school diploma or equivalent. Terminal Handler’s License (cost covered by the company).
• Excellent customer service skills.
• Strong communication abilities to follow written or verbal instructions.
• Strong organizational, problem‑solving, and analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum age 21.
• Ability to lift or push weights up to 50 pounds.
• Relevant experience preferred but not required (e.g., ATM, amusement, gaming, or other electronic/mechanical aptitude).

• Competitive hourly wage: $18–$30.
• Health, dental, vision insurance; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Traditional and/or Roth 401(k) plans with employer matching.
• Employee Assistance Program offering counseling for mental health, finances, disability, and grief.
• Company‑supplied vehicle and fuel card.
• Shift differential for weekends and night shifts.
• PTO and paid holidays.

Accel Entertainment is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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