Field Service Technician

As a technical company representative, you will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top-notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company's success.

• Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training.
• Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role.
• Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications.
• Document machine data, service history, and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products as necessary to support sales.
• Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties.
• Maintain prompt communication of expenses and service reports on a weekly basis.
• Make recommendations for changes and improvements based on field service activities.
• Travel domestically up to 100% and occasionally internationally to support service areas.

Technical

Skills:

• Demonstrated computer skills (Microsoft Office environment, internal network).
• Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus.
• Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
• Valid, clean driver’s license and credit card.
• Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally.
• Comfortable working in environments with dust, odor, oil, fumes, and noise.

Interpersonal

Skills:

• Excellent written and verbal communication skills.
• Ability to effectively comprehend and communicate technical concepts.
• Demonstrated aptitude for learning new technologies.
• Strong time and project management skills.
• Detail-oriented.
• Collaborative and able to interact well with others.

• Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience.
• Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired.
• Valid, clean driver's license and credit card.
• Willingness to travel domestically up to 100% to provide customer service support.

LVD Strippit, Inc. offers a comprehensive Total Rewards package that includes:

• Medical, dental, and vision plans
• Life insurance for employees and dependents
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA)
• 401(k) savings plan with company match
• Personal Cancer Indemnity plan
• Wellness programs
• Paid vacation and holidays

Joining LVD Strippit, Inc. means becoming part of a team dedicated to delivering exceptional service and support while offering a rewarding and comprehensive benefits package.

If you are passionate about delivering exceptional customer service and have the required technical skills, we want to hear from you!