Field Service Technician

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Generous PTO package and holidays
• Employer matching and profit‑sharing 401(k) plan
• Awesome work environment!
• Bonuses and more!

We are currently looking for a Field Service Technician in the Philadelphia area to join our team of highly motivated individuals.

As a Field Service Technician with Best Pack you will have the opportunity to drive service success to create and develop customer satisfaction. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. We are looking for a self‑driven, enthusiastic individual with strong problem‑solving skills and who is responsive to customers' needs.

• Troubleshoot, repair, install, and adjust industrial machinery and pipeline distribution systems
• Install, calibrate, maintain, test, troubleshoot and repair industrial electrical instrumentation, equipment and associated electrical/electronic controls and related devices for continuity, current, voltage and resistance
• Read and interpret drawings, blueprints, schematics, and electrical code specifications to determine layout of industrial electrical equipment installations
• Provide HMI and PLC controls support during installation of new equipment, and provide ongoing service and support to the installed base of equipment
• Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary
• Complete and turn in field reports that capture all time and work completed on site
• Provide diagnostic analysis, repair, and preventative maintenance to customers
• Calibrate, monitor, repair, and maintain inverter, controllers, relays, and industrial sensors
• Install, examine, and replace or repair electrical wiring, receptacles, switch boxes, and other electrical components
• Comply with preventive maintenance programs and record keeping of repairs and upgrades
• Complete on‑site system audits and evaluations
• Practice and adhere to all safety and training
• Respond to work order requests in a timely fashion
• Regular travel, up to 80%
• Technical support and communication - onsite, over the phone, and electronically
• Maintain relationship with sales team, distributor network, and end users

• 4+ years experience in machinery or other related fields
• Proven field service experience
• Effective written and verbal communication skills with all levels of an organization
• Basic Intermediate Electrical (read schematics, troubleshooting, parts replacement)
• Basic Intermediate Programming (familiar with Ladder Logic, PLC, HMI Design and Programming, C++ logic changes)
• Demonstrated experience with and understanding of diagnosing and programming of Allen Bradley and PLC operations
• Familiarity with industrial tools and equipment
• Ability to work under pressure with strict deadlines and adapt to changing work schedules
• Ability to handle physical workload
• Clean driving record
• Ability to travel
• Ability to lift up to 75 pounds

This is a remote position.