Event Operations Supervisor, Audio Visual - Langham Chicago

Position: Event Operations Supervisor, Audio Visual - The Langham Chicago
Position Overview

 The Operations Supervisor leads floor operations with a focus on customer
 service, staff leadership and development. The Operations Supervisor directly
 leads the technical team to ensure operational efficiencies and customer
 satisfaction. This role may also participate in location administrative duties
 in support of onsite operations and for career development.  This position
 reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

 Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and
 removal of equipment.

• Performs daily floor management including directing the workflow of
 technicians and assisting management with suggestions for operational
 efficiencies to venue management and Workforce.

• Ensures flow sheets are updated and properly completed.

• Works with team to establish coordinated communications for the management of
 events.

• Attends venue meetings as needed (examples: daily banquet event order
 meetings, pre and post conferences).

 Customer Service

• Provides excellent service and strives to exceed the expectations and needs of
 internal and external customers by following and upholding Encore’s Service
 Standards and Operational Excellence through the modeling of proper behavior and
 adherence to Encore procedures.

• Maintains a positive relationship with all clients through effective
 communication.

• Meets with guests on site to ensure that their needs are met, and the
 equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.  

 Training/Staff Development

• Assists in training technicians on all floor activities.

• Assists in training technicians on the venue’s operational standards and
 Encore’s service and operational standards.

• Serves as a mentor for new hires by providing guidance and understanding of
 the technician career journey.

• Models and reinforces a positive working environment centered around company
 values.

Event Technology

• Responsible for accurate and timely setup, operation, and breakdown of
 intermediate audiovisual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

• Performs preventative maintenance on equipment to keep it presentable and in
 good working condition.

• Leads the team in proper security, storage, transportation, and maintenance of
 equipment.

• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred.

• 3-5 years of customer service or hospitality experience is preferred.

• 3-5 year of audio-visual experience is required.

• External applicants must meet/validate and achieve/complete all training and
 certifications required for this position, within 60 days of start date. For
 technical external requirements, view our career path at
 and "career path" or the direct link below
  

• Internal applicants must meet/complete all training and certification
 requirements as determined by Encore’s Global Learning Training Program in their
 current position, and for the position they are applying to. Navigate to
 Connect, HR, Recruiting and Internal Employee Resources to review technical
 requirements.

• Knowledge of technical theory.

• Advanced problem-solving skills.

• Experience leading workflow and team members.

• A valid driver’s license is required for team members in positions that may
 operate Company vehicles.

• Additional DOT requirement may need to be met if applicable.

• Must be able to lift 50 lbs.

Competencies

 Deliver World Class Service

• Hospitality

• Ownership

 Do The Right Thing

• Manages Ambiguity

 Drive Results

• Directs Work

• Achieves Goals

 See The Big Picture

• Financial Acumen

 Value People

• Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based
 Talent Management page on Encore Connect by searching for the title or copy &
 pasting this URL Link
 ().

Physical Requirements

 Team members must be able to meet the physical demands outlined below to
 successfully…