Associate Field Automation Engineer

Associate Field Automation Engineer

Full-Time
Chicago, IL | Up to 70% Travel

Are you passionate about laboratory automation, technical problem-solving, and helping customers maintain reliable liquid handling systems? We are seeking an Associate Field Automation Engineer to provide field-based technical support for Liquid Handling automation platforms.

In this role, you will serve as a customer-facing technical resource supporting Tecan automation systems through preventive maintenance, troubleshooting, repairs, installation support, and customer service activities. You will partner closely with Field Automation Engineers, customers, Sales teams, and internal technical groups to ensure instrument reliability and customer satisfaction.

You will provide hands‑on technical expertise throughout the customer lifecycle, including system maintenance, diagnostics, troubleshooting, documentation, training support, and workflow assistance.

If you enjoy solving complex technical challenges, working directly with customers, and supporting innovative laboratory automation technologies, we encourage you to apply.

• Perform preventive maintenance and repairs on Liquid Handling automation platforms to ensure reliable instrument performance and customer productivity.
• Provide field‑based technical support for automated laboratory instrumentation, including diagnostics, troubleshooting, corrective actions, and system recovery.
• Support instrument installations, system verification, qualification activities, and customer acceptance processes.
• Partner with Field Automation Engineers and customers to identify technical challenges and deliver effective solutions.
• Troubleshoot hardware, software, and operational issues involving liquid handling automation systems.
• Provide on‑site technical assistance while maintaining strong customer relationships and delivering exceptional service.
• Maintain accurate service documentation, including service reports, technical findings, repair records, and customer communications.
• Share technical knowledge, troubleshooting experiences, and solutions with Field Automation Engineers and service organization members.
• Maintain appropriate parts inventory by monitoring stock levels, anticipating requirements, and coordinating supply needs.
• Provide backup service support outside assigned territory as needed to support customer service objectives.
• Maintain technical expertise through manufacturer training, technical publications, workshops, and continuous learning.
• Travel extensively to support customer installations, preventive maintenance visits, repairs, troubleshooting, and service activities.
• Ensure compliance with company quality systems, safety policies, OSHA requirements, and regulatory standards.
• Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction.

• Strong customer‑focused communication and relationship‑building skills.
• Excellent written, verbal, and technical communication abilities.
• Strong analytical thinking and troubleshooting capabilities.
• Ability to manage multiple priorities in a fast‑paced technical environment.
• Excellent organizational skills and attention to detail.
• Strong follow‑up skills and ability to complete assigned tasks efficiently.
• Collaborative mindset with the ability to work effectively across technical and commercial teams.
• High level of initiative, accountability, professionalism, and dependability.
• Ability to work independently while maintaining exceptional customer service.
• Ability to troubleshoot complex technical issues involving automated laboratory instrumentation.
• Commitment to continuous learning and staying current with laboratory automation technologies.
• Willingness and ability to travel up to 70%, including regional travel and short‑notice assignments.
• Valid driver's license required.

• Bachelor’s degree in Life Science, Biomedical Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical discipline preferred.
• Experience supporting laboratory automation, liquid handling systems, or…