Commercial Service Technician IV

Benefits

• Competitive pay: $25.00 to $55.00 per hour (based on experience)
• Company‑provided service vehicle
• Comprehensive medical, dental, and vision insurance
• 401(k) with company benefits
• Paid Time Off
• Ongoing training and career development
• Team that values safety, quality workmanship, and support

• Works under minimal supervision to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature or unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand‑held device to record all required information on customer call, completes all forms and paperwork in a neat, timely, complete, and accurate manner, collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned
• Maintains regular, reliable attendance

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform acts that may endanger the safety or well‑being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

• High school diploma or GED with additional training and 5+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient at properly starting up and balancing airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient at installing a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems,…