Field Service Technician

Field Service Technician

This role focuses on repairing, installing, and maintaining mechanical stamping presses at customer sites while providing high-quality technical support and customer service. You will travel frequently to perform on-site troubleshooting, machine installations, relocations, and inspections, and will also support machine building activities in the shop when not on the road.

• Repair and troubleshoot mechanical stamping presses at customer sites to ensure safe and reliable operation.
• Coordinate and perform machine installations, relocations, training sessions, inspections, preventive maintenance, modifications, and repairs.
• Coordinate and supervise customer personnel during installations, repairs, and maintenance activities when needed.
• Provide technical phone support to assist customers with troubleshooting and resolving issues remotely.
• Read and interpret CAD drawings of mechanical systems and understand electrical schematics to diagnose and correct problems.
• Repair simple hydraulic systems and follow basic computer control instruction manuals to support machine operation.
• Load simple commands into machine control systems and verify proper function.
• Troubleshoot simple AC and DC electric circuits using appropriate tools and test equipment.
• Manage and understand parts requirements, including identifying, organizing, and tracking components for service work.
• Prepare and deliver quotes for customer issues via phone, clearly explaining recommended work and associated costs.
• Gather all necessary materials, tools, and parts prior to traveling to job sites to ensure efficient completion of work.
• Operate overhead cranes and forklifts safely to move machinery and components during installations and repairs.
• Work as a machine builder in the shop when not traveling, assembling and testing equipment as needed.
• Travel to customer sites, diagnose and troubleshoot machinery issues, perform repairs or installations, and provide clear updates to customers throughout the process.
• Perform preventive maintenance tasks on mechanical, electrical, pneumatic, and hydraulic systems to minimize downtime.
• Maintain accurate documentation of service work, including issues identified, repairs performed, parts used, and customer communications.

• Previous experience as a field service technician, with hands-on work on industrial machinery.
• Minimum of 5+ years of field service work, including service, assembly, diagnosis, troubleshooting, repair, and installation.
• Strong electrical and mechanical aptitude, with the ability to diagnose and repair complex equipment.
• Proficiency in troubleshooting and repairing mechanical stamping presses or similar industrial machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical blueprints.
• Experience with pneumatics, hydraulics, and basic electronics in an industrial setting.
• Ability to troubleshoot simple AC and DC electric circuits using appropriate test equipment.
• Capability to repair simple hydraulic systems and follow basic computer control instruction manuals.
• Ability to understand and work from CAD drawings of mechanical systems.
• Skill in performing installations, relocations, and preventive maintenance on industrial equipment.
• Proficiency in using hand tools, power tools, and test equipment safely and effectively.
• Strong troubleshooting skills with a methodical approach to diagnosing mechanical and electrical issues.
• Ability to travel 80–90% of the time, often to different customer sites.
• Effective customer interaction skills, including clear communication and professional conduct on-site and over the phone.
• Capability to operate overhead cranes and forklifts (OH crane and FL) safely as part of installation and repair work.
• Comfort working both independently in the field and collaboratively in a shop environment.
• Ability to manage parts and materials, including identifying required components and organizing them for jobs.

• Experience providing technical phone support for troubleshooting customer issues.
• Experience in machine building or assembly within a shop environment.
• Familiarity with loading simple commands into machine control systems.
• Experience performing inspections, maintenance, and modifications on mechanical presses or similar equipment.
• Ability to quote customer issues via phone, including basic estimating of labor and materials.
• Experience coordinating and supervising customer personnel during field service activities.
• Strong organizational skills for gathering and preparing materials prior to travel.
• Comfort working with preventive maintenance programs and documentation.
• Experience in a field service role involving frequent travel and varied customer environments.

The organization offers a stable and long-established environment with over 80 years in operation and a tight-knit team where many employees enjoy long tenure. You will benefit from generous time-off, including 10 paid…