Fleet Operations Technician I

Ridy is a leading climate-tech electric mobility startup that specializes in providing sustainable transportation solutions to corporate campuses, commercial and residential real estate. Ridy partners with leading real estate companies to help them achieve their sustainability and environmental goals, facilitating carbon footprint reduction for developers, property managers, and owners by offering shared, smart electric vehicles as an amenity. We are spearheading the move toward electrified, sustainable transportation to combat climate change.

Ridy has been adopted by the nation's largest corporations and real estate companies, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

Ridy is seeking a Fleet Operations Technician I for a full-time, on-site position based in Chicago, IL. In this role, you will support fleet reliability by performing preventive & corrective maintenance, structured diagnostics, and component-level repairs on Ridy's bikes, e-bikes, e-scooters, and charging stations. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Ridy's systems and standards, operating with guidance on complex issues while developing toward independent troubleshooting capability.

Your work keeps our fleets safe, reliable, and ready for the tenants and employees at the properties we serve, directly impacting fleet uptime and rider experience through consistent execution and documentation discipline. Like technicians in any modern shop, this role blends hands-on work with computer-based work. This position requires openness to weekend coverage, and to travel to customer sites across the US and Canada for fleet launches and service visits, occasionally on short notice.

Responsibilities

Maintenance & Repair

• Perform basic to moderate hardware repairs, preventive maintenance, and component-level replacements (motors, controllers, batteries, displays, sensors, wiring harnesses, brakes, drivetrain, and mechanical assemblies) on e-bikes, e-scooters, and charging stations in accordance with established SOPs
• Work with remote site mechanics to perform the same procedures, guiding them through SOPs and verifying repairs meet Ridy's standards
• Execute structured diagnostic procedures using approved hardware and software tools
• Conduct inspections and validation testing to confirm repair effectiveness and vehicle safety before returning vehicles to service
• Document and escalate complex or recurring failures, working with senior team members and hardware engineering teams to drive them to resolution
• Accurately document all work in Ridy's maintenance and ticketing systems, including detailed notes, photos, and supporting evidence to enable review and traceability
• Order spare parts and components from suppliers; track orders, deliveries, usage, and stock levels using Excel/Google Sheets and Ridy's inventory tools
• Create and maintain repair procedures and guides for field technicians in other cities using Google Docs/Word or PowerPoint/Google Slides, keeping them current as procedures evolve

Field & Site Support

• Conduct on-site service visits at customer properties, maintaining a professional presence with property teams and riders
• Support fleet launches: assemble, pack, ship, and install vehicles, parking racks, and charging stations at customer sites, including travel to launch locations across the US and Canada
• Coordinate maintenance visits with contract mechanics in various cities — scheduling, sharing Ridy repair procedures, and ensuring repairs are completed to standard
• Manage equipment drop-offs and pickups using Ridy's company vehicles

Warehouse & Safety

• Book and coordinate freight shipments for vehicles, charging stations, and equipment, and arrange parts shipments to customer sites, field technicians, and repair vendors — tracking deliveries and resolving shipping issues
• Maintain organized workstations, tools, and component storage areas
• Follow all safety and tool-handling standards, including safe charging, handling, and storage of e-bike and e-scooter batteries in line with battery safety protocols
• Meet defined quality and throughput expectations for assigned work
• Identify repeat repair patterns and flag potential systemic concerns
• Provide feedback on process clarity and repair documentation standards
• Participate in required technical and safety training

Qualifications

• 1–3 years of hands-on technical experience in bicycle/e-bike/e-scooter repair, electro-mechanical, automotive, electronics, or similar industries
• Demonstrated ability to perform mechanical and basic electrical troubleshooting, following structured processes and SOPs
• Familiarity with standard diagnostic tools (multimeter, general shop tools) and repair equipment
• Experience working in shop, warehouse, or field-service…