Operations Lead

Job Title:

Operations Lead

Location:

Chicago, Illinois
Department:
Delivery Operations
Type:
Full-Time
Compensation: $60,000- $80,0000 + bonus (based on experience)

Schedule:

Monday-Friday 9am-5pm (occasional evenings/weekends)

About Us:

Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we've helped make events and spaces unforgettable through creative photo technology and innovative design.

Position Overview:

We're looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field.

• Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
• Install designed panels, overlays, and branded assets accurately and securely.
• Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation.
• Safely dismantle, pack, and prepare equipment for transport following event completion.

• Execute new long-term venue booth installations in alignment with Majestic operational standards.
• Perform on-site service visits including paper changes, hardware adjustments, and system resets.
• Respond to assigned support tickets in a timely and professional manner.
• Ensure booth uptime and functionality across all active venue placements.

• Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting.
• Configure and verify software functionality including photo capture systems, filters, and brand assets.
• Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions.
• Escalate complex technical issues when necessary while maintaining clear documentation.

• Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
• Provide assistance and encouragement to ensure a smooth and enjoyable experience.
• Maintain an attentive presence during activations to proactively address issues.
• Uphold high standards of hospitality and brand representation at all times.

• Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
• Verify required consumables including printer paper and ink are stocked appropriately.
• Maintain organized inventory of field equipment and supplies.
• Report equipment damage, wear, or recurring issues promptly.

• Uphold Majestic presentation standards for booth appearance and overall setup.
• Act as a company ambassador in all interactions with clients, venues, and guests.
• Maintain professional appearance and conduct aligned with company values.

• Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
• Identify recurring challenges and communicate improvement opportunities.
• Contribute feedback that improves future installs, events, and service workflows.

• Perform other duties and special projects as assigned in support of company growth and operational priorities.

• Experience with technical field service, AV, IT support, or electronics preferred
• Strong troubleshooting and problem-solving skills
• Comfortable working with computers, cameras, and printers

• Valid driver's license
• Ability to lift up to 50lbs
• Legally authorized to work in the U.S.

• Competitive pay
• Paid time off
• Health insurance
• Paid parental leave
• Collaborative and creative team environment