Load Dispatcher

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Job Description - LOAD DISPATCHER (418653)

Job Description

418653

Description

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with I.B.E.W - Local 9 (Bargaining Unit 29). Only employees in City job titles in this bargaining unit are eligible to bid.

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee  (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 8/31/2026

Under general supervision, performs dispatch/communications activities and manages/ monitors streetlight/ traffic management system (s) to support the work functions of electrical work crews including linemen, traffic signal repairmen, streetlight repairmen performing aerial and underground electrical repairs for street lighting and traffic control circuits, and performs related duties as required.

Positions work assigned shifts with rotating days off to cover 24/7 work operations.

• Receives service requests regarding faulty traffic signal equipment, streetlight outages, downed traffic or streetlight poles and wires, and related problems via 311 Salesforce system, calls from 911 emergency system or email or phone communication from the field
• Dispatches work crews in response to emergency service requests using a GPS system and related software to locate crews in the district in a timely manner; maintains communications with field crews via cellular phones and/ or email
• Creates job orders for additional repairs for traffic signals or streetlights, receiving information from field crews and entering into various applications to create repair tickets for the scheduling of additional work
• Provides daily assignments for work crews, accessing 311/Salesforce/ Terrag Go/ATMS systems to review the type and location of service requests and create an efficient route for each district
• Retrieves, interprets and distributes electronic files and reads blueprints and schematic drawings of streetlight circuits or traffic signal circuits to provide requested information requested by work crews in the field
• Maintains communication via email, cellular or communication app with field personnel to assist in locating underground circuits or cables, or determining correct timing of streetlights and traffic signals based on review of blueprints and schematics
• Prepares and enters into the 311 Salesforce or appropriate application service requests for other city departments (e.g. downed tree, water/sewer lines damages) based on information relayed from the field by crews
• Closes out 311 Salesforce service requests by entering disposition once repair work is completed
• Prepares work activity reports

Additional duties may be required for this position

Location: 2451 S. Ashland Ave.

THIS POSITION IS IN THE CAREER SERVICE

• Successful completion of a US department of Labor registered Lineman apprenticeship training program and journeyman status, OR
• Successful completion of an industry or company sponsored apprenticeship training program as a Lineman, PLUS two (2) years of journey-level Lineman and/or as an electrical power line or telecommunications line installer and repairer work experience

Should the above criteria not be fulfilled, the following options are available:

• Successful completion of a US department of Labor registered electrician/wireman apprenticeship training program and journeyman status, PLUS one (1) year of work experience as a Lineman, Traffic Signal Repairman or Street Light Repairman
• Six (6) years of journey-level work experience as a Lineman, and/or as…