Field Service Technician-Chicago, Il

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Full Time Technical Allentown, NJ, US

29 days ago Requisition

Salary Range: $80,000.00 To $90,000.00 Annually

JOB SUMMARY

The Service Technician provides In-Field Service Support with regional and national focus. Builds and maintains excellent business relationships with the company’s client base through the offer of world class technical services.

PRIMARY FUNCTIONS

• Provides technical support to service and support requests (includes nights and weekends) which include the following:
• Time and Resource Management of service activities and projects
• Equipment Installations: planning and coordination, retrofits and customer training
• Spare Parts Management: identifies the range, type, quantity, price and delivery
• Preventative Maintenance Management: proposals, contracts and operatives’ management
• Ensures tasks are completed on time and to designated service standards.
• Documents issues with equipment to be addressed by manufacturing and properly explains the problem, cause and provides possible solutions.
• Quality control’s the work performed to ensure client needs and expectations are met.
• Responds to emergency calls, working with other Field Service Technicians and 3 rd party service providers.
• Schedules preventative maintenance visits according to multiple parties’ calendars (customers and 3 rd party providers).
• Coordinates the installation calendars and resources together with the project management team and service coordinator.
• Categorizes and organizes service manuals.
• Assists in updating service and training documentation while providing on-site customer training sessions.
• Assists in tracking of materials and coordinates to ensure parts shipping to client sites are available as required to meet service schedules.
• Works with the material management group on suggested inventory levels for spare parts
• Works in close coordination with the project management and commercial team, International Group functions and customers to keep them informed of developments, issues, and trends in North America.
• Works with the VP of Global Services and Technical Service Managers to make strategic decisions on maintaining and improving the business position in the marketplace.
• Follows all safety rules and quality standards including all company policies and procedures.
• Performs job assignments in a safe and productive manner while maintaining high quality levels.
• Other duties as assigned.

SKILLS & QUALIFICATIONS

• Skilled in Microsoft Office and associated applications
• High level of professionalism accompanied with excellent interpersonal and customer service skills.
• Must have excellent organizational and time management skills, being able to prioritize multiple priorities at one time.
• Excellent and proven technical background. Experience with and understanding of pumps, motors, blowers, hydraulics, and electro-mechanical systems.
• Deep understanding of electromechanical systems, knowledge of fluids, electrical and HVAC, as well as the ability to diagnose PLC controls.
• Ability to work independently and as a team member.

ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS

• Must be able to regularly lift and move up to 50lbs.
• Frequently lift and move up to 50lbs.
• Occasionally lift and move up to 100lbs.
• Push/pull weights of 100lbs +
• Frequently required to stand, walk, sit, use hands to handle and feel, use arms to reach, climb, balance, stoop, kneel, crouch, crawl, talk and hear.
• Must be able to crouch, stoop, or squat to work inside or under equipment, or move through low headroom spaces.
• Able to occasionally work in tight spaces.
• Must climb ladders and/or scaffolds and work above floor height.
• Requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms and shoulders.
• Occasionally exposed to wet or humid conditions, fumes and airborne particles, and outdoor weather conditions.
• Distance vision/peripheral vision, depth perception, and ability to adjust focus.
• Must be able to sit and drive for long periods of time during travel.
• Must be able to occasionally walk great lengths at a time and stand for extended periods of time.
• Must be able to perform work from floor level to above shoulder height if needed.
• Must be able to operate a computer and other office machinery such as a calculator, copy machine and printer.