Supportive Case Manager

Overview

Job Title:

Permanent Supportive Housing Case Manager

Reports to:

Chief Program Officer, Adults Services Network

Program Area:
Adult Services Network (ASN)

FLSA Code:
Full time, Exempt

Hours:

40-hour workweek; occasional weekends and evening hours as needed

Location:

Women’s Center, 3330 Carroll Ave., Chicago Il 60624

Position Summary:

Demonstrate the mission and vision of Breakthrough Urban Ministries, the Permanent Supportive Housing Case Manager is responsible for ongoing needs assessment, individual service plans, implementation, support, information, referral and advocacy for individuals who are in the Breakthrough Permanent Supportive Housing Program.

• Maintain a minimum caseload of 22 individuals.
• Meet bi weekly with participants to develop and monitor each individual’s service plan utilizing trauma informed methodologies to assist tenants in remaining housed.
• Maintain participant files which include thorough and complete records of participant’s activity/progress with appropriate supporting documentation.
• Visit and inspect participant apartments to ensure they are properly maintained on a bi-monthly basis.
• Distribute bus cards to participants to obtain necessary document for housing placements, and maintain a log of transportation assistance given.
• Work with the Employment Coordinator and Volunteers to assure that residents are linked with services such as employment, education, tutoring and/or mentoring.
• Attend trainings that increase knowledge of effectively meeting participants’ needs (including co-occurring disorders, harm reduction, and cultural competence). Attend all mandatory internal/external meetings
• Facilitate relationship building between landlords/community partners and guests.
• Enter participant information into the database in a timely matter and update as needed in accordance with HMIS and Breakthrough Urban Ministries established guidelines.
• Prepare and submit reports to supervisor as required.
• Facilitate and coordinate supportive activities with other program staff to encourage spiritual, professional and emotional growth.

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations
• A passion for the mission of Breakthrough

• Bachelor’s degree in Social Work, Sociology, Human Service Administration, Psychology, Counseling, Education or Criminal Justice from an accredited college preferred
• Minimum of 1 related experience
• Excellent written and verbal communication skills; ability to convey information in a clear and concise manner
• Sound administrative skills including, including strong computer skills and a working knowledge of Microsoft Office
• Proven ability to work independently, take initiative, and manage multiple tasks effectively
• Strong organizational skills and proven attention to detail
• Ability to work in a fast-paced, self-directed environment
• Ability to prioritize, meet deadlines and manage changing priorities
• Demonstrated commitment to diversity, equity, and inclusion
• Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record
• Knowledge, Skills, and Abilities
• Knowledge of community resources and refer clients as needed.
• Understanding of gender-responsive, trauma informed and healing centered behavioral health practices.
• Knowledge of harm reduction, crisis intervention, and de-escalation strategies
• Knowledge of housing-focused service models and barriers impacting individuals experiencing homelessness
• Understanding of substance use disorders and effective approaches to care.
• Must have the ability to use initiative, discretion and independent judgment in making decisions.
• Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
• Ability to demonstrate…