IWC Family Coach

If asked to describe the culture at Metropolitan Family Services, we could do that in one word.
COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill an IWC Family Coach to join our North Center!

• Creates and manages a one-stop center that provides linguistically and culturally sensitive social service coordination to immigrants and refugees to help them secure needed services through information and referrals, case management and ensuring access to trainings provided through the Welcoming Center.
• Directs those seeking services to emergency and crisis services (e.g. mental health services, food, shelter, etc.) using a strength-based and family centered intake assessment. Ensures proper intake and enrollment, conducts assessments, provides support in obtaining benefits and assistance programs.
• Use of trauma informed practices. Provide immediate referrals, assistance and follow-up for crisis intervention needs.
• Provide case management, connects clients to services, resources, referrals and support based on the individual needs of the families. Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Coordinate comprehensive assessment of social service needs of clients, develop a written service plan for each case, and ensure case history is documented according to requirements and procedures. Including assistance and referrals, i.e. emergency services, housing, health/nutrition/dental referrals, disability referrals, legal services, and child abuse and neglect referrals, etc.
• Ensures provision and access to Know Your Rights workshops on topics of importance to help immigrants and refugee individuals and families learn about resources and information with the goal of strengthening the capacity of the immigrant community.
• Attends appointments to serve as a support and advocate for individuals, assist in community trainings and workshops, and assist clients in identifying and developing local community resources.
• Cultivates, develops and maintains community alliances that support the work of the Welcoming Center and serve the needs of immigrants and refugees. Establish agreements with community agencies and institutions and coordinate engagement activity into organization of events, workshops, and services.
• Plans and hosts monthly meetings with local services providers to address common challenges shared in the delivery of services to immigrants and refugees, including Limited-English-proficient (LEP) customers, to enhance service effectiveness and improve service coordination.
• Works closely with MFS Intake, other IWCs, LAS, and other community partners to connect IWC clients to resources.
• Monitoring services and assistance provided by staff is documented accurately in the Case Management Database.
• Attends the funder meetings, Community alliance meeting, all staff meetings, and other meetings as necessary.
• Maintains current knowledge in the field, including attendance at seminars, workshops and in-service training programs.
• Ensure that the usage of agency technology, equipment and time are used for agency business and equipment is well cared for.
• All other related duties as assigned.

• High School Diploma or equivalent,
  required
  .
• Two years' experience in case management with migrants, youth, and family service,
  required
  .
• Must have access to a vehicle, valid driver’s license and proof of insurance to perform essential job functions,
  required
• Flexible hours, including at least 2 evenings and one Saturday a month, required.
• Bilingual in Spanish,
  preferre…