Clinical Case Manager

About Us

Volunteers of America (VOA) is a national, faith‑based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the VOA family delivering strength‑based, trauma‑informed, gender‑responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs.

VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers Opportunities - VOA Illinois.

Veteran Transition Services (VTS) provides general case management services for Veterans who have previously experienced homelessness and are now residing in permanent housing. Veteran Transition Services offers support in many domains in order to help Veterans achieve financial independence and long‑term stability. It is important to note that Veterans who are already enrolled in other programs such as HUD/VASH or SSVF are generally ineligible for this program.

Services include case management and assistance with budgeting, maintaining housing, accessing resources, broadening social networks, building life skills, and increasing income through benefits and/or employment. Individualized service plans are developed. Veterans have 24/7 access to a qualified mental health professional through our Veterans hotline. Support and referrals are also provided to Veterans.

Full‑time, in‑office position and requires a 40‑hour week on average. This is a Monday through Friday, 9 to 5 position. This position reports to the Director of Resident and Clinical Services. This position includes an on‑call component.

$58,000–$62,000 (commensurate with education and experience)

Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community.

This position operates in a professional office environment and is also required to work from multiple locations throughout the greater Chicagoland area to complete home visits, outreach, and attend events. This position will require 40 hours a week on average and will be variable and intermittent. Includes weekend and evening hours. Also includes an on‑call responsibility for 7 days biweekly.

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma‑informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

• Provides in‑home case management services to Veterans transitioning into permanent housing that will support them in maintaining their housing and independence.
• Provides clinical case management services to Veterans residing at Hope Manor I as assigned.
• Develops person‑centered individualized service plans for each Veteran entering the program.
• Provides therapeutic interventions, psychoeducation, and substance use counseling as needed and outlined…