Program Supervisor

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past nine consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

How You'll Make an Impact:

The Supervisor oversees daytime program operations, ensuring a safe, structured, and therapeutic milieu, including youth wake-up routines and daily transitions. This role provides leadership for clerical and administrative functions while ensuring alignment with agency philosophy, policies, and program standards.

The Supervisor guides and supports youth and young adults in working toward their goals and ensures consistent implementation of Individual Treatment Plans. By monitoring program communication, supervising staff and youth, and maintaining appropriate staffing and 24-hour coverage, the Supervisor directly contributes to program stability, staff effectiveness, and positive outcomes for youth.

In this Role, you will:

• Support and implement the policy and philosophy of the Agency and program.
• Demonstrate a commitment to one's personal and professional growth, i.e., training.
• Participate in supervision meetings with supervisor.
• Responsible for training new Transition Coaches and monitoring ongoing compliance with HR required trainings and paperwork.
• Provide weekly supervision to Transition Coaches noted above. Offer support and feedback to direct reports, conduct Transition Coaches performance evaluations with program manager and use progressive discipline when necessary.
• Ensure team members are trained, understand and practically applying the concepts of the Mercy Model in their work with the youth and families and with their co-workers.
• Learn, align with, and execute the treatment philosophies, modalities, and practices of the Agency.
• Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
• Work collaboratively with other Youth Program departments.
• Ensure Youth Care coverage for all shifts.
• Provide flexibility with own schedule when necessary.
• Ensure that Staff are held accountable for their responsibilities.
• Be able to read, analyze, and interpret professional periodicals, professional journals, or governmental regulations.
• Communicate promptly and accurately within the program/Agency and with external bodies (i.e. employers, schools, family, supports, legal personnel, housing programs, etc.).
• Complete required documentation during shift and follow on-call notification procedures.
• Provide safe transportation for youth or young adults and their support systems, following agency policy and state laws.
• Build a therapeutic relationship with young adults and their caregiving systems while respecting professional boundaries.
• Implement structure of the program. This includes providing supportive supervision, guidance, and role modeling for the youth adults in the milieu.
• Coach the young adults; teach skills; guide social problem solving; identify strengths, talents and interests.
• Work with young adults to assist them in planning and achieving their goals across all relevant domains.
• Engage with young adults in daily routines and activities by setting expectations, praising positive behaviors, setting limits, giving corrective feedback, processing behavior and decision-making.
• Develop and support creative interventions that incorporate youth strengths and talents.
• Provide individualized services and supports to best meet the needs and goals of the youth…