Case Manager - Bilingual Spanish

OVERVIEW

In an atmosphere of dignity and respect, Inspiration Corporation connects people and creates opportunity through access to social services, job training, housing, and food. Each year the organization works with hundreds of resilient Chicagoans who face systemic disparities such as homelessness, hunger, and social isolation.

Housing Case Managers support individuals and families in meeting their goals by assisting them in obtaining and maintaining housing. The role may serve individuals, families, domestic violence survivors, victims of dating violence and stalking, people with serious mental illness, substance use disorders, chronic health conditions, physical and mental impairments, criminal justice involvement, and DCFS involvement.

• Demonstrate Inspiration Corporation’s Core Values.
• Exhibit professionalism and high standards in all performance aspects.
• Ensure the efficient and effective provision of housing services with dignity and respect.
• Collaborate with all departments to address participants’ needs.
• Participate in department and agency meetings and professional development.
• Work both independently and on a team.
• Travel throughout the City of Chicago to provide case management services.

• Ensure all program goals are met or exceeded, maintaining regular monthly contact with participants and landlords, supporting participants to avoid homelessness, and meeting or exceeding programmatic goals.
• Assess new referrals’ eligibility and enroll eligible participants in a timely fashion.
• Find apartments for participants, conduct inspections, establish and maintain landlord relationships, facilitate lease execution and renewal, and advocate for housing quality and stability.
• Assist participants with moving, furnishing, and obtaining household supplies.
• Complete recertification paperwork and collect required documentation.

• Assess barriers to stable housing and provide coaching, support, and referrals to improve housing retention, quality of life, and self‑sufficiency.
• Work with participants to create goal‑based action plans, revising them as needed.
• Provide coaching and case management to help participants progress toward their plans, including visits to apartments.
• Provide resources, referrals, and follow‑up for household members, advocating on behalf of participants to ensure needed services.
• Identify strategies to address short‑term or chronic issues such as substance use or mental illness that could compromise goal achievement or trigger relapse into homelessness.
• Ensure school‑age children are enrolled in school and children under 5 receive appropriate developmental assessments.
• Maintain case notes and complete all required tracking and reports in a timely manner.
• Collaborate with housing staff to organize and facilitate tenant surveys, obtain feedback, and hold tenant meetings as needed.

• Maintain appropriate data collection and reporting for internal management, external funding sources, and regulatory agencies.
• Prepare for and participate in program audits.
• Prepare monthly requests for rent and utility payments and track rent collection, working with Finance to resolve arrears.
• Provide suggestions to senior staff for developing or modifying services, policies, and protocols to meet participants’ needs.
• Contribute to the development and evaluation of the housing program.

None

• Spanish language fluency (required).
• Experience working with diverse client populations, particularly immigrants, refugees, or people experiencing homelessness (preferred).
• Bilingual certifications encouraged.
• Ability to read, write, interpret, and translate documents in both English and Spanish.
• Access to a personal vehicle, valid driver’s license and insurance (required).
• Bachelor’s Degree or equivalent life experience required; graduate‑level studies preferred.
• Two years of case‑management experience in a non‑profit setting with homeless or impoverished populations preferred.
• Proficiency in Windows operating environments and Microsoft Office (required).
• Experience…