Adult and Youth Career Coach

About this position

Position Title
:
Adult and Youth Career Coach (Chicago and North Riverside, IL)

Reports to
:
Program Manager

Status
:
Non-exempt

Type
:
Full-time

JOB DESCRIPTION
:
Responsible for providing quality case management service for approximately 50 clients consisting of low income adults and at‑risk youth leading participants to self‑sufficiency. Responsible for developing and positively executing action plans with participants, including training credentials, post‑secondary, and employment obtainment.

• Adheres to the mission and Core Values of SER.
• Maintains a caseload of between 45 and 50 Adult 18+ and Youth 16-24.
• Shows interest and concern for all individuals, recognizes them as “customers,” and treats them with respect.
• Interviews customers or their authorized representatives to gather information to assess service needs and to complete the intake process, which includes data entry into Career Connect Data System.
• Completes weekly reports that include hires, placements, retention, GED attendance, and testing to see service gaps and act accordingly to re‑engage adult or youth.
• Allocates equal time for individual participants as needed to assist with progress.
• Performs street/home/training provider/employment visits to all participants on caseload.
• Performs follow‑up with youth and employers after placement and performs site visits.
• Assures maintenance of case files on all participants, including eligibility documentation and information regarding assessment, referrals, training, education, employment and follow‑up, are accurate and complete.
• Works with partnerships with appropriate public and private agencies that provide services to customers and families, including outreach activities with schools, street, community- and faith‑based organizations.
• Matches screened and qualified participants to job openings or relevant training and addresses any job barriers before referral to designated staff, along with assisting in job development and base learning activities.
• Assists in securing employment verifications.
• Provides guidance to counseling for participants in the decision making to a career path.
• Follows safety measures with youth indoors and outdoors.
• Responsible for communicating and documenting discipline issues with direct supervisor.
• Provides choices for customers and guides them in making positive decisions. Works on self‑esteem building with all participants by implementing Life Skills workshops.
• Maintains working knowledge of all program statements of work and performance goals.
• Coordinates activities with the youth team to develop leadership opportunities and adult mentoring activities.
• Coordinates and facilitates field trips such as employer site visits and college tours.
• Assists in evaluating current procedures and practices for accomplishing objectives and implements alternative methods for improvement of program.
• Collects data and information for periodic program evaluations.
• Maintains communication and a positive relationship with other team members.
• Must be willing to work occasional evening and weekend hours.
• Attends all staff meetings.
• Performs other duties as assigned.

• Experience with at‑risk youth and or low income adults.
• Social work experience.
• Familiarity with Illinois Workforce Innovation Opportunity Act.
• Experience working with juvenile justice.
• Experience utilizing Career Connect or other state case management data bases.

$20 - $22 Hourly Wage