Case Manager, Violence Prevention

Position: Case Manager, Violence Prevention

Location: Chicago, IL

Job : 355

# of Openings: 1

Job Title: Case Manager, Violence Prevention

Reports to: Case Manager Coordinator, Violence Prevention

Program Area: Violence Prevention

FLSA Code: Full time, Exempt

Hours: 40-hour workweek; including some night and weekend work

Location: HUB, 214 N. Homan Ave. Chicago, IL 60624

The Case Manager is responsible for supporting a caseload of participants, including individuals from the reentry population and those actively involved in street life, as identified by outreach workers. This role involves working closely with the Outreach Team to provide comprehensive, client-centered case management services. Areas of support include employment and education assistance, life skills development, crisis intervention, relationship-building, justice system advocacy, and referrals to community resources.

Services are delivered in individual, family, and group settings, with a focus on helping participants reintegrate and thrive as active members of the community.

• Identifies and develops relationships with at risk individuals within target community
• Engages participants in interviews to assess needs and determine need for additional services and referrals
• Coordinates internal and external services being provided to participant; identifies and arranges resources
• Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
• Supports and teaches as necessary various job readiness workshops to individuals and groups, including: computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
• Maintains participants' records by inputting case notes, assessments, and events daily in online data system
• Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences.
• Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
• Develops partnerships with resources that will strengthen support for participants and hold partners accountable as needed
• Case Managers are mandated reporters and are expected to work at high level of team engagement
• Performs other duties as assigned.

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming, dress code and hygiene
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

• Bachelor’s degree preferred in a Human Services field or equivalent social work or social service experience OR minimum of three (3) years’ experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele.
• Experience supporting and working with at-risk youth and street involved youth developing individualized plans for at-risk youth
• Awareness of trauma reactions
• Familiarity with the concepts of Restorative Justice and experience engaging that philosophy into reentry programs
• Must maintain a valid driver’s license, have daily access to a vehicle and an acceptable motor vehicle driving record.

• Knowledge of standard case management protocols
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability
• Demonstrated ability to provide support, empower, and…