Case Manager Youth Engagement

Overview

The Case Manager Youth Engagement is responsible for providing pre- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16–24 within Metro Chicago.

Assume primary responsibility for providing pre- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16–24 within Metro Chicago. The Case Manager provides support and resources to individuals in need of support to the underserved population and addresses barriers to employment, including transportation, soft and hard skills development, access to critical resources such as housing and healthcare, and other social, cultural, and environmental conditions that impact the individual’s life.

The Case Manager will help to identify areas of need and work with the individual to identify goals and develop plans to address these barriers in an effort to allow the individual to prepare for, secure and maintain employment. Implements strategies to achieve the goals for the organization and Mission Services. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3–12 months.

This position is funded through a grant and is therefore temporary, with a duration of 3–12 months depending on grant renewal. Candidates should be aware of the temporary nature of the position and be prepared to fulfill the outlined responsibilities within the specified timeframe.

• Support initial intake and assessment with Workforce Connection Center staff to identify areas of need and develop appropriate program plans to address needs.
• Develop, in conjunction with the youth, a development plan that identifies area(s) of need, sets goals, and outlines a plan for achievement of goals.
• Provide individualized case management services to youth and young adults based on individual needs and program plans. Case management services may include information and referral to necessary community supports.
• Provide skill development and job coaching services where necessary based on the needs of the individual served.
• Clearly record individual progress through services and complete all documentation and reporting within established time frames using the company-provided software.
• Comply with applicable CARF standards, deferred, state and local laws.
• Comply with agency policies, procedures, contractual guidelines, safety and security regulations and rules protecting participant confidentiality.
• Conduct employee outreach efforts in order to explain the available services.
• Attend all internal and external meetings and trainings as required.
• Project and change management:
  Effectively plan and manage own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem solving:
  Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• Technical skill:
  Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
• Community engagement:
  Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
• Responsible for completing other duties/responsibilities as assigned.

• Two years of college education or experience equivalency. A minimum of 3 years of experience providing individual counseling and/or coaching to diverse youth and young adults seeking employment and advancement in their careers. Experience using various career exploration tools and assessments as well as experience interpreting local labor market information.
• Experience in one or more of the following:
  …