Navigator, Service Coordination and Navigation; SCaN

Navigator, Full-Time Service Coordination and Navigation (SCaN)

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Title:

Service Coordination and Navigation (SCaN) Navigator

FLSA Status:
Salary, Exempt

Salary: $50,000/year

Reports To:

Assistant Director of Outreach & Prevention

Ignite stands with youth on their journey to a home and a future with promise. We are a leading non-profit, human services organization dedicated to breaking the cycle of poverty for youth, ages 10-26. While Ignite has a long-standing history that dates back to 1976, we continue to create new ways to serve our community. Today, we have more than 63 full-time and part-time staff as well as over 100 volunteers who contribute to our mission.

Through housing, education, employment, career planning, financial empowerment, mental health support, and community connection, we enroll more than 800 youth per year, on the path to reaching their full potential. Following their time with Ignite, many of our youth achieve financial stability and move into their own long‑term home. Ignite intends to be the last program our youth will ever need, but the family and place they can always call home.

As a 2025 Chicago Innovation Award winner, Ignite is leading the way in creating new housing and service models that help youth put homelessness behind them for good. At Ignite, we envision a world where all young people have the support they need to be defined by their potential, not their circumstances.

Functions:
The Service Coordination and Navigation (SCaN) team provides community‑based case management services to youth 14-24 years old who are at the highest risk of exposure to violence in the Woodlawn, Washington Park, and Grand Boulevard communities. Our team aims to reduce youth involvement in violence and improve youth well‑being by providing trauma‑informed case management services that assist in building stability and a network of community support to help guide youth towards a successful transition to adulthood and self‑sufficiency.

SCaN participants receive engagement and support through street outreach, community engagement, and resources available through our Drop‑in Resource Center (DiRC).

Navigators serve as the primary case manager for enrolled youth and provide robust coordinated care and intervention that is youth‑driven, community‑based, and builds on relationships with youth to determine needs, establish goals, and help youth find stability. The Navigator position reports directly to the SCaN Program Manager.

• Monday – Friday 10a – 6p (hours vary on program needs)
• Weekend and evening hours may be required.

• Determines eligibility, conducts outreach, and provides intake and assessment services with youth referred to the SCaN program.
• Provides trauma‑informed case management services, develops a service plan and goals that assess areas of strength and needs to help youth gain stability. May include basic life skills, housing needs, education, employment, physical and mental well‑being, and making referrals as needed.
• Connects youth with relevant services to support their goals and immediate needs determined in service plans.
• Identifies and engages the youth’s network of supportive and caring adults, and helps build the network as needed.
• Schedules and facilitates regular support check‑ins with youth and service providers to assess progress and troubleshoot challenges.
• Provides continual support and addresses any barriers youth may face as they access and complete the services they are connected to.
• Assesses youth’s progress and adjusts case plans as needed.
• Coordinates with clients to ensure attendance at and participation in appointments, meetings, and activities.
• Distributes CTA passes to youth under the terms of the service plan when transportation is needed for employment, housing, or other critical appointments.
• Documents all cases and service plans clearly…