Assistant Manager of Children and Family Services

Overview

To assist the Manager and Director of Children and Family Services in program operations, the Assistant Manager oversees children’s counseling, parenting classes, child/teen groups, and performs the duties of a Children’s Advocate. The role includes supervising interns and Children’s Advocates in Chicago locations.

• Oversee the Children’s and Family Services Program at Chicago locations, hire and supervise required staff.
• Carry a caseload that includes service/safety plans, assessments, counseling, support groups, case management, crisis intervention, advocacy, safety, and conflict resolution. Facilitate parenting classes.
• Administer measures/assessments to parents and children to assess effectiveness of treatment and provide guidance for goal setting.
• Provide clinical intervention and support, including being on-call for critical issues.
• Ensure staff, interns, and volunteers are supported with resources to perform their jobs.
• Facilitate regular department meetings.
• Collaborate with other staff to advance wrap‑around services and foster a strong team culture.
• Partner with local schools and community organizations to educate about healthy relationships.
• Attend meetings and act as a liaison in the community as assigned.
• Teach and/or supervise the WINGS 40‑hour domestic violence training and other CEU‑required classes.
• Immediately report child abuse to the Department of Children and Family Services per law and agency procedures.
• Maintain accurate records, including up‑to‑date client files and case notes, and submit reports and program evaluations within established timelines.
• Perform additional responsibilities as assigned.

• Master’s degree in social work and LCSW required.
• Minimum 3 years of supervisory experience and experience working with children, domestic violence, mental health/substance use (preferred) including strong interpersonal and problem‑solving skills (required).
• Commitment to diversity, equity, and inclusion.
• 40‑hour domestic violence training, ICDVP and CPR & First Aid certification preferred.
• Strong working knowledge of Microsoft Office Suite and excellent verbal and written communication and documentation skills.
• Ability to work efficiently and independently; highly organized with attention to detail, strong project management, interpersonal, problem‑solving, and decision‑making skills.
• Skilled in handling sensitive issues and maintaining professional boundaries with clients.
• Demonstrated good judgment, professionalism, flexibility, and commitment to teamwork.
• Must have reliable transportation and be able to travel throughout the organization’s service area.
• Physical ability to lift up to 35 lbs using both hands/arms regularly and climb stairs.