Housing Manager

Housing Manager

The Housing Manager provides direct housing case management and supportive services to individuals and families participating in the Housing Vulnerability Program. This position is responsible for conducting housing assessments, developing individualized housing plans, coordinating referrals, maintaining comprehensive case records, and facilitating access to community resources. The Housing Manager works collaboratively with landlords, service providers, funding agencies, and clients to promote housing stability, reduce barriers to care, and improve overall client outcomes.

The position requires regular client engagement, documentation of services, housing advocacy, and ongoing monitoring to support long-term housing retention and self-sufficiency.

Job duties include conducting housing intake assessments and developing individualized housing plans based on client needs, providing housing case management services to individuals and families experiencing housing instability, assisting clients with securing and maintaining permanent housing through advocacy, referrals, landlord engagement, and coordination of supportive services, maintaining accurate documentation of all client contacts, assessments, service plans, referrals, progress notes, and housing-related activities, developing and maintaining collaborative relationships with landlords, property managers, housing providers, community agencies, healthcare organizations, and other stakeholders to expand housing opportunities for clients, coordinating and facilitating referrals to community resources, monitoring client progress toward housing stability goals and providing ongoing support to address barriers that may impact housing retention and overall well-being, assisting clients in understanding and meeting lease obligations, maintaining current knowledge of housing resources, supportive housing programs, rental assistance programs, HOPWA, Permanent Supportive Housing (PSH), Section 8, and other available community resources, completing all required reports, data entry, program tracking, and outcome measures in a timely and accurate manner, participating in case conferences, interdisciplinary team meetings, staff meetings, trainings, audits, and quality improvement activities as assigned, ensuring compliance with all organizational policies, grant requirements, confidentiality standards, and applicable federal, state, and local regulations, advocating for clients and promoting equitable access to housing and supportive services while utilizing a trauma-informed and client-centered approach, and performing other duties as assigned to support the goals and objectives of the Housing Vulnerability Program.

Qualifications include an associate degree in Social Work, Human Services, Psychology, Public Health, or a related field required; bachelor's degree preferred, minimum of one (1) year of experience in case management, housing services, care coordination, or social services, experience working with underserved, vulnerable, or at-risk populations preferred, valid Illinois Driver's License and reliable transportation, strong communication, organizational, documentation, and problem-solving skills, proficiency in Microsoft Office and electronic documentation systems, ability to work independently, manage multiple priorities, and maintain confidentiality.

Smart goals include housing stability, documentation compliance, client engagement & resource coordination, and working conditions and physical requirements.

Compensation and benefits include a salary of $50,000 and a comprehensive benefits package, including medical, dental, and vision coverage, paid time off (PTO) & holidays, professional development opportunities, and employee assistance program (EAP).