Case Manager - Resource Hub

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

The Case Manager - Resource Hub conducts client assessments, develops service plans, connects individuals to resources, maintains compliant documentation, advocates for client needs, and collaborates with partners to support positive outcomes.

• Conduct comprehensive assessments to determine client needs and service eligibility. Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct support and guidance to clients, offering emotional support and practical resources. Facilitate access to services, including housing assistance, employment training, financial aid, and counseling.
• Maintain accurate and timely documentation of client interactions, progress, and outcomes in compliance with CCAC policies and external requirements of regulatory bodies. Advocate for clients within the community and assist in navigating social services and resources.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care. Engage in outreach efforts to raise awareness of available programs and services.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

• Background check

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Proficiency in Microsoft Office suite
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to work effectively both independently and as part of a team

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
• Experience working in a social service environment
• Crisis intervention and de-escalation skills

We provide full-time employees with a competitive benefits package, including:

• Blue Cross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$23.30 - $25.00 / hour

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruit or call  and let us know the nature of your request and your contact information.