Intake Coordinator

Director of Workforce Innovation & Solutions

Status:

Full-Time / Exempt (salaried) or Part-Time (classified)

Hours:

Full – Time – 40 hours per week / Some evenings and weekends, as needed

Hours of Operation:

Monday – Friday 8am-5pm.

North Lawndale Employment Network is a comprehensive workforce development agency on Chicago’s West Side dedicated to advancing the economic outcomes of the community’s residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.

To improve the earning potential of the North Lawndale community through innovative employment initiatives that lead to economic advancement and an improved quality of life for residents.

Create a seamless pathway into opportunity.

The Intake Coordinator transforms complex eligibility and documentation requirements into a welcoming, supportive enrollment experience. By expertly guiding participants through every step of the intake process and managing the complexities of compliance with precision, this role removes administrative barriers so participants can focus on what's possible. Every interaction leaves participants feeling seen, supported, and excited about the opportunities ahead as they begin building a path toward meaningful employment and lasting economic mobility.

Create a welcoming, organized, and supportive intake experience that converts interested prospects into enrolled participants by seamlessly navigating intake while building confidence in the future they can create for themselves.

• Conduct intake assessments to evaluate participant eligibility, program fit, goals, and barriers to employment.
• Guide participants through enrollment requirements – including eligibility verification, documentation, CASAS testing, and orientation - making a complex process feel simple and manageable.
• Coordinate onboarding activities and ongoing communication so participants understand what to expect and what comes next.
• Foster an experience that leaves participants feeling welcomed, supported, clear on the opportunities available to them, and excited to begin building their future.

Create and maintain meticulous participant records that meet organizational, funder, and regulatory requirements while making documentation easy and frictionless for participants.

• Collect, verify, and maintain complete eligibility, enrollment, assessment, consent, and participant documentation.
• Maintain accurate, timely, and confidential participant records across Salesforce and other required data systems.
• Ensure participant files are complete, compliant, and audit-ready while meeting organizational and funder standards.
• Coordinate required drug screening documentation and chain-of-custody procedures in accordance with organizational policies.
• Monitor documentation quality, resolve discrepancies, and support audits and compliance reviews.

Prepare participants to begin workforce programming with confidence and commitment by removing barriers to participation, coordinating supportive services, and maintaining engagement from enrollment through the first day of training.

• Identify barriers that could prevent participants from successfully beginning the program and coordinate timely solutions.
• Partner with the Financial Opportunity Center and other internal staff to coordinate supportive services and community resources that strengthen participant readiness.
• Maintain ongoing communication between enrollment and Day One to answer questions, reinforce expectations, and sustain participant engagement.
• Ensure participants understand what to expect, what they need to bring, and how to prepare for a successful first day of training.
• Foster excitement, confidence, and a sense of possibility so participants arrive ready to fully engage in their workforce journey.

Continuously improve how participants enter NLEN by refining…