Clinical Case Manager
Listed on 2026-08-01
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Social Work
Youth Development, Youth Support Worker, Crisis Counselor, Human Services/ Social Work
Reports To: Director of Clinical and Supportive Services
Direct Reports: NA
Classification: Exempt
Date: 4/16/24
Revised: 4/25/25
Organization Overview
Covenant House Illinois (CHIL), founded in 2017, provides critical protection and resources for youth ages 18–24 experiencing homelessness across Chicagoland and Illinois. Through trauma-informed, harm-reduction, and youth-centered services including shelter, workforce development, education, and clinical support CHIL empowers young people to achieve long-term stability and independence. With continued growth and expansion, CHIL is committed to strengthening service delivery through strong compliance, quality assurance, and data-driven decision-making.
Position Summary
The Clinical Case Manager (CCM) provides direct physical and supportive services in a positive and nurturing manner to the young people served in Covenant House Illinois’ Youth Development Center and Residential Programs. The program utilizes an integrated and multidisciplinary team approach. Reporting to CHIL’s Director of Clinical and Supportive Services, and the CCM will work with program Youth Engagement Specialist and community partners to ensure the delivery of robust, comprehensive services to youth while ensuring implementation of agency philosophy, policy, and procedures.
Key Responsibilities:
1. Mission and Standards of Procedure:
- Ensure the highest quality of delivery of services to youth in accordance with the CHIL Principles, Mission, and Core Values.
- Promote a safe and healing environment by utilizing the principles and practices of trauma-informed care, harm reduction, and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
- Have an understanding of and support the implementation of Trauma Informed Care, Harm Reduction, and Positive Youth Development.
- Have knowledge and experience working with the LGBTQIA+ population
- Able to articulate successes and challenges experienced by youth to inform program development and effectively communicate with CHIL staff, community partners, funding sources, and others.
- Willingness to advocate for the rights of all youth passionately and actively to be valued, supported, and housed.
- Can maintain confidentiality while understanding and complying with requirements of mandated reporting, HIPAA, and other limits to confidentiality.
2. Case Management and Support:
- Manage a caseload of YDC and/or residential youth.
- Complete a comprehensive assessment with each youth, integrating trauma histories to develop holistic service plans.
- Collaborate with a youth in developing both short-term and long-term goals as part of implementing an Individual Success Plan (ISP).
- Meet with youth on a weekly basis and document interactions appropriately to track progress, celebrate milestones, and adapt goals as needed, including convening Success Team meetings.
- Provide emotional support and strengths-based guidance to youth, helping build resilience and promote autonomy.
- Advocate on behalf of youth with outside service providers.
- Attend appointments and services when needed or requested by a youth.
- Ensure that youth have sufficient and proper (Birth Certificate, School Identification, State , and Social Security Card).
- Develop motivational tools for youth and support youth in understanding and exercising their rights.
- Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
- Facilitate groups on various life-skills issues such as hygiene, conflict resolution, problem-solving, self-esteem, and trauma recovery.
- Research and keep current external referral services.
- Help coordination and help facilitate re-entry meetings for youth after an incident.
Others duties as assigned
Qualifications
Education & Experience:
- Master’s degree in social work or related field required.
- 2-4 years of youth development experience or a related field required.
- Licensure in Social Work, Psychology, Counseling, or Human Services related field (any level) required.
- Experience working with survivors of trauma, trafficking, or homelessness strongly preferred.
- Strong understanding of trauma-informed care…
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