Manager of Safe House Services

WINGS Safe House Family Advocate

To provide vision, oversight, and coordination for all WINGS Safe House (shelter) operations, services, and Crisis Line functions for this 24-hour facility.

Key Responsibilities:

• Oversee, plan, implement and evaluate all components of the 24-hour Family Advocate services. Ensure that services are proactive, responsive, and comprehensive by conducting periodic assessments of services.
• Hire, supervise, and train staff interns and volunteers.
• Develop, implement, and monitor operational procedures and program policies and procedures in cooperation with Director.
• Oversee the teaching, modeling, and the development of life skills and support to survivors of domestic violence and their children.
• Supervise and develop staff's professional development including; volunteers and interns and the integration of strengths-based perspective.
• Oversee guest arrivals and departures.
• Monitor and maintain a safe and healthy living environment for all WINGS guests, staff, interns, and volunteers and oversee property management issues by working with WINGS Facilities Team.
• Identify volunteer opportunities and communicate them to the Manager of Volunteer Services. Cultivate and maintain long term volunteer relationships.
• Provides direct services in the form of support groups, case management, crisis intervention, emotional support, and conflict resolution to on-site clients, provides crisis intervention counseling and referrals to callers, and provide clinical intervention and support to staff when necessary.
• Work closely with internal WINGS teams to ensure wrap-around services. Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required.
• Responsible for the maintenance of timely, accurate records including up-to-date client files, statistics report, and census.
• Collaborate with area agencies to identify and institute best practices.
• Work with Development/Admin staff to establish indicators and outcomes measures and ensure accurate data collection and reporting; ensure timely submission of all reports.
• Attend and participate in all required meetings and training courses.
• Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.
• Evening, weekend, overnight and holidays are required to ensure the complete staffing of our 24-hour facility.
• On-call for Safe House emergencies, staff questions and staff absences as needed.

Requirements:

• Bachelor's degree required;
  Master's degree preferred: 5-7 years' work in social services field desirable or equivalent experience.
• Strong management and supervisory experience preferred.
• 40-hour domestic violence training preferred.
• CPR and First Aid certification preferred.
• ICDVP credential preferred.
• Experience with shelter services preferred.
• Bilingual skills (Spanish) preferred.
• Familiarity with Microsoft Office Suite
• Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.
• Skilled in working with sensitive issues and in maintaining professional boundaries with clients.
• Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.
• Commitment to providing a safe, non-judging environment.

Full-time Benefits:

• 403b Retirement Plan
• 403b Employer Match
• Dental Insurance
• Medical Insurance
• Health Savings Account
• Paid Time Off
• Vision Insurance
• EAP

Salary Description 72,