Senior Specialist, Supportive Services

Senior Housing Supportive Services Specialist

The Senior Housing Supportive Services Specialist will coordinate the AIDS Foundation of Chicago (AFC) supportive housing programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD's Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position also serves as AFC's liaison to housing program subcontracted partner agencies that provide housing and direct services for chronically medically ill (including HIV/AIDS), chronically homeless, and low-income individuals and families.

This position also provides guidance and direction to partner agency direct service staff and supervisors on implementing the housing program policies and procedures, and shares responsibility for the overall quality of services provided.

Essential Functions and Responsibilities

Program Coordination

• Provide support to case managers and supervisors at various funded partner agencies to provide high-quality services;

• Provide oversight and direction to supervisors and case managers from partner agencies in accordance with supportive housing program policies and procedures

• Utilize Coordinated Entry System (CES) to track project data and receive project referrals; initiate the referral process to ensure that it is expedited to assess for eligibility, and review and approve eligibility documentation for potential program participants;

• Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors;

• Collaborate with SHP Director & SHP Senior Manager to update SHP policies and procedures and to ensure alignment with current program operations and system-level changes;

• Serve as community point of contact and share information for all inquiries about SHP projects;

• Collaborate with AFC's Senior Quality Specialist; provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Case Worthy);

• Serve as main point of contact for external stakeholders within the Chicagoland Homeless Services System;
• Lead short-term projects as needed (i.e., system-level changes to policies and procedures).

Quality Assurance and Data Entry

• Ensure accuracy and timeliness of intake data by entering intakes and exit data on all program participants in data tracking systems (i.e., Case Worthy & HMIS);

• Ensure accurate entry of intake & exit information by partner agencies for accurate reporting;

• Communicate with partner agency case managers and supervisors when quality issues arise;

• Maintain compliance with all HMIS Data Standards in accordance with HUDCoC requirements by updating referral status when clients are enrolled; complete housing move-in date and exit assessment within 7 days of discharge;

• Complete monthly reports for assigned programs;
• Participate in annual program partner site visit reviews;

• Support SHP Director and Senior Manager in chart audits for Funders

• In conjunction with Program Development & Senior Quality Specialist, monitor data to ensure programs are meeting quarterly and annual Data Quality Standards and the Annual Data Evaluation Standards to ensure programs are maintaining competitiveness with other city-wide CoC Funded Projects;

• Field participant calls and complaints as necessary.

Meetings and Training Facilitation

• Convene and facilitate System Integration Team (SIT) meetings with partner agency service providers on a monthly basis for multiple housing programs;

• Provide guidance or case consultation as needed to partner for the development of client-level interventions;

• Attend all Department & interdepartmental meetings (i.e., Payment Processing, Public Grants Prep, SHP Team meeting, Quality Assurance Team meeting & All Housing Team);

• Attend and participate in systems-level meetings and work groups (i.e., Continuum of Care (CoC), Chicago Low Income Trust Fund (CLIHTF), Coordinated Entry System…