Bilingual Case Manager - SOT Program

Bilingual Case Manager - Sot Program

The Marjorie Kovler Center is a Chicago-based program of Heartland Alliance International. Since 1987, the Kovler Center has been dedicated to providing survivors of torture with opportunities to heal, access justice, and rebuild their lives with dignity. Today, the Kovler Center is an expert leader in trauma-informed care for survivors of torture and serves as a trusted resource of integrated treatment and services to reach vulnerable populations – asylee, immigrant and refugee adults, children and families, unaccompanied minors, survivors of forced displacement and trafficking, and immigrant and refugee survivors of crime once in the US.

The Kovler Center also trains and educates service providers locally and globally and advocates for the end of torture worldwide.

Summary of Case Management:

Kovler Center's trauma-informed case management team works alongside participants as they stabilize and rebuild their lives. Case managers offer culturally and linguistically responsive support as they guide participants through complex health, legal, and social service systems; assist with applications for public benefits, health insurance, and work authorization; and coordinate referrals to primary and mental health care. They help survivors unfamiliar with U.S. systems schedule appointments, complete documentation, arrange transportation, and overcome barriers to accessing essential services.

Beyond crisis stabilization, the team supports long-term goals around education, employment, and community integration by connecting survivors with ESL classes, job training programs, and other community resources.

Bilingual Case Manager

Position Summary:

The Bilingual Case Manager provides comprehensive, culturally responsive case management services to participants and their families. This role ensures equitable access to benefits, healthcare, and community resources by delivering services directly and supporting linguistically appropriate service coordination.

Essential Duties and Responsibilities:

• Maintain accurate, timely, and comprehensive case records following each client interaction, ensuring documentation is completed in accordance with agency standards.
• Provide direct case management services and ongoing service coordination for individuals in the SOT program.
• Explain available public benefits and assistance programs; assist participants with completing applications (e.g., Medicaid, SNAP/food assistance, childcare subsidies, housing supports, financial assistance) and coordinate referrals to appropriate agencies.
• Assess participant needs across domains and facilitate referrals and care coordination for services including employment services, education programs, complementary care (e.g., massage/acupuncture), ensuring language access throughout the referral process.
• Provide interpretation support when appropriate and collaborate with volunteer and contracted interpreters when services fall outside of capacity.
• Build and maintain relationships with community-based organizations serving immigrant and refugee communities.
• Participate in weekly supervision to review cases, identify service gaps affecting participants, and develop strategies to improve culturally and linguistically responsive programming.
• Participate in daily group activities and attend internal team meetings and external partner meetings as appropriate.
• Support organizational efforts to strengthen language access policies, translated materials, and equitable service delivery.
• Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position only requires an associate degree, although higher education may be valuable.
• The Case Manager should be comfortable communicating with clients, their families, team members and leadership teams.
• Position requires working in-person from 8:30-5:00.
• Full professional…