Bilingual Case Manager - SOT Program

Job Description Bilingual Case Manager
-SOT Program Summary of Case Management:

The Marjorie Kovler Center is a Chicago-based program of Heartland Alliance International. Since 1987, the Kovler Center has been dedicated to providing survivors of torture with opportunities to heal, access justice, and rebuild their lives with dignity. Today, the Kovler Center is an expert leader in trauma-informed care for survivors of torture and serves as a trusted resource of integrated treatment and services to reach vulnerable populations – asylee, immigrant and refugee adults, children and families, unaccompanied minors, survivors of forced displacement and trafficking, and immigrant and refugee survivors of crime once in the US.

The Kovler Center also trains and educates service providers locally and globally and advocates for the end of torture worldwide.

The Bilingual Case Manager provides comprehensive, culturally responsive case management services to participants and their families. This role ensures equitable access to benefits, healthcare, and community resources by delivering services directly and supporting linguistically appropriate service coordination.

• Maintain accurate, timely, and comprehensive case records following each client interaction, ensuring documentation is completed in accordance with agency standards.
• Provide direct case management services and ongoing service coordination for individuals in the SOT program.
• Explain available public benefits and assistance programs; assist participants with completing applications (e.g., Medicaid, SNAP/food assistance, childcare subsidies, housing supports, financial assistance) and coordinate referrals to appropriate agencies.
• Assess participant needs across domains and facilitate referrals and care coordination for services including employment services, education programs, complementary care (e.g., massage/acupuncture), ensuring language access throughout the referral process.
• Provide interpretation support when appropriate and collaborate with volunteer and contracted interpreters when services fall outside of capacity.
• Build and maintain relationships with community-based organizations serving immigrant and refugee communities.
• Participate in weekly supervision to review cases, identify service gaps affecting participants, and develop strategies to improve culturally and linguistically responsive programming.
• Participate in daily group activities and attend internal team meetings and external partner meetings as appropriate
• Support organizational efforts to strengthen language access policies, translated materials, and equitable service delivery.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position only requires an associate degree, although higher education may be valuable.
• The Case Manager should be comfortable communicating with clients, their families, team members and leadership teams.
• Position requires working in-person from 8:30-5:00.
• Full professional fluency in English is required along with fluency in at least one of the main languages spoken by participants in the SOT program. This includes French, Spanish, Arabic and/or Portuguese. Native-level proficiency preferred to ensure culturally and linguistically responsive service delivery.

May give credit towards years of experience if attained a degree higher than a Bachelor's Degree.

• Language
  
  Skills:
  
  Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required.
• Computer
  
  Skills:
  
  Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange;
  Windows operating systems; and other software routinely used by Heartland Alliance.
• Mathematical…