Transitional Housing Program Coordinator

Position: Transitional Housing Program Assistant

Location: Chicago, IL

Job :358

# of Openings:1

Job Title: Transitional Housing Program Assistant

Reports to: Transitional Housing Coordinator

FLSA Code: Full-time, non-exempt with benefits

Hours: 40-hour workweek

Potential Shift: 7:00 a.m.

-7:00 p.m., 7:00 p.m.

-7:00 a.m., 3:30 p.m.

-11:30 p.m., 11:30 p.m.

-7:30 a.m.

Program Area: Adult Service Network (ASN)

Location:

Men’s Center, 402 N. St Louis Ave, Chicago, IL 60624

Women’s Center, 3330 W. Carol Ave, Chicago, IL 60624

Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency.

Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement.

The Program Assistant serves to ensure the health and safety of each individual seeking shelter and other supportive services by promoting growth, recovery, and self-sufficiency.

• Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
• Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
• Provides supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency
• Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
• Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
• Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines.
• Complete required documentation, log, etc. during scheduled shift
• Assign guests chores, provide instruction/education and monitor to ensure task completion
• Conduct bed/room inspections as required
• Ensure all guests have access to showers and all necessary items for a comfortable experience.
• Perform other duties as assigned

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

• A minimum of a high school diploma or equivalent; some college course work preferred
• At least one year of directly related experience or minimum of 2 years of customer service experience
• Knowledge of standard case management protocols
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving abilities
• Ability to use initiative, discretion and independent judgment in making decisions
• Promotes customer care through all actions and behaviors
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
• Demonstrates willingness to consistently improve work performance through their relationship and guidance
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development
• Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record.

This position has no direct reports

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