Sc2 Workforce Case Manager

Department: Workforce and Job Development

Program: Scaling Community Violence Intervention (SC2)

Employment Status: Full-Time

Benefits: Eligible for employee benefits

Funding Source: Grant-Funded Position

Westside Health Authority (WHA) is a 501(c)(3) nonprofit community development organization that has proudly served Chicago’s Austin community and the Greater West Side for more than 30 years. Through innovative programming and strategic partnerships, WHA provides services in Community Wellness, Reentry and Adult Services, Workforce Development, Youth Innovation, and Economic Development. WHA works to improve the health, well-being, and quality of life of individuals, families, and communities by creating opportunities that promote long‑term stability and self‑sufficiency.

The SC2 Workforce Case Manager is responsible for supporting participants from intake and enrollment through program completion within the Scaling Community Violence Intervention (SC2) Workforce and Job Development Program. The position provides participant‑centered case management, coordinates supportive services and referrals, maintains accurate program documentation, and helps participants address barriers that may affect engagement, workforce readiness, and employment success.

The Case Manager works collaboratively with the Program Manager and Employment Specialist in a cohort‑based workforce development environment. This role requires professionalism, sound judgment, strong organization, attention to detail, effective communication, and the ability to manage responsibilities independently while contributing to a collaborative team.

This position is subject to continued grant funding availability, program performance requirements, and organizational needs.

• Conduct participant intake, enrollment, orientation, and related onboarding activities.
• Receive and process participant referrals in accordance with program procedures.
• Complete participant assessments and all required enrollment and program documentation.
• Create, organize, and maintain complete participant files from intake through program completion.
• Identify participant strengths, goals, barriers, service needs, and other factors that may affect successful program participation.

• Provide ongoing case management services and individualized participant support throughout program participation.
• Maintain regular communication with assigned participants to promote engagement, attendance, accountability, and successful completion of program activities.
• Monitor participant attendance, engagement, progress, and accountability throughout the cohort.
• Identify barriers to participation or employment and coordinate appropriate supportive services, internal resources, and community referrals.
• Follow up on referrals and participant needs to support continuity of services and progress toward program goals.
• Maintain professional boundaries, protect participant confidentiality, and provide culturally responsive, participant‑centered service.

• Support the daily operations of the cohort‑based workforce development program in collaboration with the Program Manager and Employment Specialist.
• Assist with participant orientation, scheduling, program activities, workshops, and other cohort needs as assigned.
• Collaborate with the Program Manager and Employment Specialist to promote participant success, employment readiness, successful transitions to employment, and achievement of program outcomes.
• Participate in case reviews, staff meetings, supervision sessions, trainings, departmental initiatives, and organizational meetings as assigned.

• Maintain thorough, accurate, complete, and timely case notes, attendance records, assessments, participant contacts, referrals, service documentation, and other required records.
• Enter and maintain participant information within multiple required data management systems and ensure records are consistent and up to date.
• Collect and…