Residential Unit Coordinator

Who we are

Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and neighborhoods affected by lasting trauma.

Our Child and Family Treatment Center (CFTC) is a 24-hour residential treatment center that provides compassionate care and individualized treatment plans for young people experiencing emotional challenges and complex trauma. We take a family-focused, outcomes-driven approach that helps them find emotional balance, develop coping skills and learn how to form healthy relationships. After joining the program, over 86% of kids are able to successfully return to their families or find new homes to thrive in.

Lead a team and shape the daily experience of youth in a trauma-informed environment. As a Residential Youth Unit Coordinator, you'll oversee the day-to-day operations of a unit in the CFTC, ensuring that youth receive high-quality, individualized care. You'll supervise staff, coordinate treatment plans, and maintain a safe, supportive, and structured milieu where youth can grow, learn, and thrive. This role is perfect for someone who enjoys hands-on leadership, mentoring and coaching staff, and making a meaningful impact in the lives of young people.

Your responsibilities will include:

• Oversee unit operations, including staff supervision, treatment coordination, budgets, and supplies.
• Ensure treatment plans are implemented effectively and consistently, using trauma-informed, youth-centered approaches.
• Ensure youth treatment plans are effectively translated into daily routines and staff interactions.
• Demonstrate critical thinking and situational judgment during high-stress or ambiguous situations, balancing youth safety, staff support, and compliance standards.
• Coach and mentor staff in real-time and through formal supervision, providing guidance, corrective feedback, and reflective support.
• Monitor safety protocols, conduct unit rounds, and respond to crises as needed.
• Build trusting relationships with youth, staff, families, and external partners, demonstrating cultural competence, including support for LGBTQ+ youth and staff.
• Participate in hiring, staff evaluations, and quality improvement initiatives to enhance program outcomes.

• At least 25 years of age
• Valid Illinois driver's license
• High School Diploma/GED with five (5) years of related experience, or Bachelor's degree in Human Services or a related field
• 1+ year of hands-on experience working directly with youth ages 8–18 with trauma, behavioral health, or developmental challenges (experience beyond general childcare/daycare).
• Comfort and knowledge of crisis management and de-escalation techniques with a therapeutic mindset
• Strong communication, leadership, and organizational skills
• Demonstrates proactive ownership, positive/optimistic attitude, self-awareness, and advocacy/empowerment mindset.

This is a full-time on-site role at our Child and Family Treatment Center, based out of our Francisco campus at 4833 N Francisco Ave, Chicago, IL 60625 for the 2nd shift: 1:00 p.m.

-9:00 p.m. or 3:00 p.m.

-11:00 p.m., five days per week, including weekends. Flexibility required to maintain youth safety, staff coverage, and on-call availability.

We care about the well-being of our employees and are proud to offer a comprehensive and competitive total rewards package that includes:

• Salary:
  Hourly rate of $21.54-$24/hour, based on experience.
• Overtime opportunities available
• Average of 17-25 days PTO + 9 holidays
• Medical insurance - HMO and PPO options
• Dental insurance - HMO and PPO options
• Vision insurance
• 401(k) with up to 5% employer match and auto-vesting
• Flexible…