Asst Community Living Specialist

Assistant Community Living Specialist

Department of Family & Support Services

Seniors' division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary starts at $57,000

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5.

Only employees in City job titles in this bargaining unit are eligible to bid.

Location: Various

Days: Monday-Friday

Hours: 8:30AM - 4:30PM

THIS POSITION IS IN CAREER SERVICE

• Provides short-term options counseling, information, referral and assistance to adults with disabilities, older adults and their families regarding available social service resources and services. (e.g., homemaker services, adult day care services, respite services, medical transportation, housing and legal services, home delivered meals, etc.)
• Receives and responds to inquiries from a variety of sources. (e.g., email, walk-in, phone, mail)
• Meets with and interviews older adults and adults with disabilities to assess and identify needed services and to gather information required to complete client intake forms.
• Makes determination about program and benefit eligibility and provides information to clients about available programs and services.
• Assists clients in completing applications for available services and benefits. (e.g., RTA reduced fare passes, homemaker services)
• Conducts individual health insurance counseling sessions for older adults.
• Provides excellent customer service to clients and ensures customer service goals are met and maintained.
• Makes referrals to appropriate social service agencies to ensure clients receive needed services.
• Follows-up with clients, family members and service providers to ensure client concerns have been addressed.
• Acts as an advocate for clients by working on their behalf to secure needed services and benefits.
• Maintains confidentiality of client information as required by state, federal and local laws and regulations and professional practice standards.
• Contacts agencies to obtain information about programs and services and to identify resources for clients.
• Maintains a resource directory of individuals and organizations that provide services to older adults and individuals with disabilities.
• Gathers and compiles information on daily work activities and prepares statistical reports on call volume, program activities and related work operations.
• Operates a Telecommunications device for the deaf (TDD) and telephone equipment to receive and transfer incoming calls and to process hearing impaired calls.
• Accesses a language bank to obtain translator services to communicate with non-English speaking clients.
• Attends community meetings, churches and city sponsored events to distribute information, conduct presentations and relay information about departmental programs and services, as required.

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Graduation from an accredited college or university with a Bachelor's degree or higher in Gerontology, Psychology, Social Sciences, Public Health, or a directly related field.

Should the above criteria not be fulfilled, the following options are acceptable:

• Four (4) years of work experience in the planning, implementation, and administration of social service programs
• Graduation from an accredited college with an Associate's degree in Gerontology, Psychology, Social Services, Public Health or a directly related field, plus two (2) years of work experience in the planning, implementation, and administration of social service programs

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview process will be selected.

Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economic Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high…