Intake Specialist

Intake Specialist

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community.

Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office of Inspector General is the independent oversight body for Chicago's approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education. The Office's Sexual Allegations Unit (SAU) investigates allegations of sexual misconduct by a CPS-affiliated adult, including employees, contractors, vendors, and charter schools, where the victim is a CPS student and/or a minor.

Job Summary:

Reporting to the Investigation Support Team Lead, the Intake Specialist will take complaints regarding allegations of sexual abuse or sexual harassment of CPS students. This is a full-time, non-exempt position that will be paid for time worked on an hourly basis.

The Intake Specialist will be held accountable for the following responsibilities:

• Intake and process new complaints by answering the 833-TELL-CPS Hotline and receiving reports of sexual abuse or harassment via email
• Follow up with school administration for additional information as needed; complete preliminary follow up with complainants and others as appropriate to gather facts pertaining to allegations of alleged sexual abuse or sexual harassment of CPS students by staff members
• Data entry to track and monitor complaints
• Prepare detailed and accurate reports of activities conducted in each investigation
• Review surveillance video, emails and phone records, request and review personnel files and past disciplinary records, and engage in other investigatory acts as appropriate
• Update and maintain case files and case management records in order to report on the status of assigned investigations
• Closely coordinate with CPS' Law, Safety and Security, and Title IX Offices, other departments and external agencies to ensure student safety and facilitate the delivery of trauma and/or social-emotional services to students, families and staff
• Prepare complaints for action by the Inspector General and other supervisors
• Assist investigative staff in the conduct of criminal, large-scale and complex Investigations
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Intake Specialist must possess the following qualifications:

• High School Diploma or GED equivalent is required
• Bachelor's degree from an accredited college or university is preferred
• Minimum of two (2) years of related professional experience in positions requiring strong organization and documentation skills is required
• Minimum of one (1) year experience in an investigative or compliance environment is preferred
• Bilingual fluency in English and Spanish is preferred

Knowledge, Skills and Abilities:

• Ability to multi-task in a fast-paced environment
• Demonstrated ability to meet short deadlines
• Proven ability to distill information and concisely report on it to supervisors
• Refined judgment with the ability to manage highly sensitive and confidential information
• Skills in the areas of conflict resolution, problem-solving techniques, interviewing, and investigation
• Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate the resolution of difficult challenges, including…