Case Manager, Bilingual Spanish

• Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality.
• Supports the supervision of interns, as appropriate.
• Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.
• Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours.
• This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access.
• Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate.
• Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.
• Participates in external meetings and trainings, as required.

• Bachelor’s degree in social work or related human services field.
• 1+ year of work experience in similar social services environments (clinical and case management setting preferred).
• Bilingual (Spanish) required
• Strong technology skills including:
  Working knowledge of Microsoft Office Suite and Google Suite.
• Ability to use and maintain Salesforce customer relationship management (CRM) data quality.
• Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers.
• Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism.
• Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need.
• Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions.
  
  A high level of professionalism, attention to detail, and a high degree of accuracy.

Demonstrates expertise in Social Services programming, case management, and crisis intervention, with a strong focus on maintaining data quality in Salesforce and Azzly. Bilingual in Spanish, with proven interpersonal and communication skills to effectively support diverse stakeholders.

• Bachelor's Degree In Social Work
• 1+ Year Experience In Social Services
• Bilingual (Spanish)
• Salesforce CRM Data Management
• Strong Interpersonal And Communication Skills

• Case Management
• Crisis Intervention
• Data Quality Management
• Mental Health Support
• Financial Assistance Coordination
• Healthcare Access Coordination
• Housing Support
• Employment Support
• IM CANS Assessments
• SOP Execution

• Interpersonal Skills
• Communication Skills
• Patience
• Professionalism
• Team Collaboration

• Social Services
• Food Insecurity
• Mental Wellness
• Supportive Services
• Community Outreach

• Microsoft Office Suite
• Google Suite
• Salesforce
• Azzly (EHR)