House Manager - Madison

Primo Center is seeking qualified, caring individuals who want to make a difference supporting families experiencing homelessness by working as a House Manager
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The mission of Primo Center is to empower families to become productive, responsible, and independent members of their community. Today, Primo Center is a leader in providing family shelter and permanent supportive housing, integrated physical, dental, and mental health care, early childhood development, and supportive services to homeless families in Chicago. The organization has considerable capacity and experience as a provider of services to families affected by extreme poverty and homelessness, assisting more than 1100 people each year with the aid of volunteers, over 90 staff members, and an annual operating budget of nearly $10 million.

Primo Center works in high-need communities across Chicago, operating facilities in Austin on Chicago’s west side, Englewood on the south side, and Hermosa on the northwest side.

As a House Manager, you will work to ensure the health, safety, and well-being of the persons residing in our Interim Shelter or Permanent Supportive Housing locations. Working under the direction of the Shelter Director, Program Director, or Property Manager, duties include providing residents with support for daily living activities, teaching and assisting residents with personal hygiene, room/unit cleanliness, cooking, chores and other daily activities.

• Daily monitoring of family interaction within a communal residential environment, enforce house rules, chores and regulations to ensure a safe and harmonious living space.
• Assisting with the cleaning of all common areas to insure overall cleanliness of the building.
• Plan and schedule residential activities, monitor bed capacity, organize and distribute supplies and donations.
• Assist residents with daily living skills, conduct life skill training, events and assist program director with projects that support residents and their extended families.
• Attend all scheduled meetings and mandatory training as directed and will ensure health, safety, and welfare of the residents.
• Ensure individuals are supported in the most respectful and professional manner.
• Ensure that health and safety codes are adhered to at all times and by all residents.
• Demonstrate an understanding and utilization of Harm Reduction and Trauma Informed Care.
• Experience and ability to use computers for data entry, communication and report writing
• Ensure accurate and timely documentation in daily logs, incident reports and any additional reporting requirements
• Support the team in de-escalating crises and stabilizing individuals
• Maintains relevant current knowledge of the field by participation in training sessions, seminars and conferences
• Additional job duties as assigned

• Commitment to Primo Center Mission
• High School Diploma, GED, or training and work experience in related field, and/or military service
• Demonstrate respect for cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population
• Effective verbal and written communication skills
• Ability to work both independently and as a part of a team
• Must be available for after hours, weekend and on-call work, as needed
• Ability to use available technology such as computers, landline telephones, smart phones, tablets, etc.
• Ability to lift heavy objects and do other labor-intensive tasks

To ensure effective on-site leadership and client support, this role requires the ability to:

• Lift and carry up to 25 lbs. (e.g., supplies, small office or home appliances)
• Stand, walk, bend, and climb stairs frequently throughout a…