Family Services Manager - Overnight, South Region

If you’re a night owl, a critical thinker, have good communication skills, and are motivated by purpose, this role is for you!

At Ronald McDonald House we exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year.

We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

This position is responsible for managing the effective overnight operations of two Ronald McDonald House programs:
Ronald McDonald House:
Advocate Children’s Hospital and Ronald McDonald House:
University of Chicago Comer Children’s Hospital.

Family Service Managers are responsible for supporting daily family care needs, maximizing room occupancy, engaging volunteers in daily tasks and welcoming our guest families, visitors, and volunteers. They promote an atmosphere of warmth and support.

Two overnight shifts (10p-8:30a) per each of the two locations listed below.

• Sunday:
  Overnight shift at Ronald McDonald House:
  University of Chicago Comer Children's Hospital
• Monday/Tuesday/Wednesday:
  Applicant may select their day off; other two days will be split- one overnight at Ronald McDonald House near University of Chicago Comer Children's Hospital and one overnight at Ronald McDonald House near Advocate Children's Hospital in Oak Lawn
• Thursday:
  Overnight shift at Ronald McDonald House:
  Advocate Children's Hospital in Oak Lawn
• Friday and Saturday overnights off work

Flexibility is given as well as required on occasion to ensure PTO coverage for all. The overnight Family Services Manager is responsible for region-wide coverage and supervision of Overnight Coordinators, regardless of their assigned location.

The base rate of pay for this position is $26 - $29 an hour. This is an awake overnight manager-level position and is eligible for an additional $6 an hour shift differential.

• Execute defined policies and procedures for the program managed.
• Engage regularly with hospital social work and care coordination team to ensure optimization of program access and evolving family care needs.
• Act as hospital liaison to process referrals/reservations.
• Explain/clarify program policies and procedures to guests and referral partners.
• Provide and assist families with information, directing them to resources, activities, or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Manage overall daily strategy of room occupancies, with intention of providing service to as many families as possible.
• Assist with program statistics management by inputting daily occupancy records.
• Track financial and in‑kind donations, paying attention to details. Provide excellent donor stewardship.
• Respond to emergency situations such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
• Encourage adherence to programs guidelines and manage solutions/resolutions as needed.
• Complete Incident Reports and submit to supervisor within 24 hours of occurrence. Apprise other staff members of any additional unusual incidents.
• Distribute family surveys to assess satisfaction, learning and growth areas to improve service delivery.
• Lead process of welcoming and orienting guest families. Complete all necessary paperwork.
• Work with Community Engagement team to recruit, train, and schedule House…